Hannah Henrickson
Fullerton,CA
Summary
Dynamic and energetic hospitality professional with 11 years of experience at the Disneyland Resort, delivering top-tier guest experiences in high-volume, fast-paced environments. Proven ability to manage reservations, provide accurate wait time estimates, and maintain impeccable front-of-house service. Adept at using OpenTable and managing seating charts, while consistently upholding cleanliness and CDC-aligned safety standards. Recognized for strong interpersonal communication, attention to detail, and dedication to creating memorable dining moments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hostess at the Blue Bayou & Carnation Cafe
Disneyland Resort
Anaheim, California
01.2010 - 05.2023
- Greeted and engaged with 300–500+ guests daily across high-volume dining locations, creating positive first impressions and delivering exceptional service aligned with Disney’s world-class standards.
- Managed 1,000+ weekly reservations and walk-ins during peak seasons using OpenTable and proprietary systems, reducing average wait times by 15–20%.
- Supported restaurant operations during peak holiday periods and special events, contributing to 95 %+ guest satisfaction scores tracked via internal Disney metrics.
Server at Carnation Cafe
Disneyland Resort
Anaheim, California
01.2010 - 05.2023
- Demonstrated strong multitasking skills by managing 4–6 tables per shift during high-volume hours, ensuring timely service without compromising quality.
- Served food and beverages to 300+ guests daily, maintaining Disney’s gold standard for attentiveness and hospitality.
- Utilized POS system to process 100+ orders per shift, accurately handling billing, adjustments, and complimentary items in real time.
- Boosted guest satisfaction by quickly addressing requests and personalizing service, contributing to an average of 95 %+ positive feedback on post-dining guest experience forms.
Food Runner
Disneyland Resort
01.2010 - 05.2023
- Handled high-pressure situations calmly and professionally, supporting peak dining hours with up to 500 guests per day, ensuring smooth service and minimal disruption.
- Managed 10–15 tasks concurrently per shift, including order running, table resets, and guest support, maximizing productivity without sacrificing quality.
- Greeted and interacted with hundreds of guests daily, contributing to a welcoming atmosphere and consistently strong customer feedback.
- Partnered with kitchen staff to verify orders, reducing food delivery errors by 25% and minimizing guest complaints.
- Reduced guest wait times by 20% through efficient delivery of completed orders and clear coordination between kitchen and floor staff.
Education
Master of Science - Organizational Leadership
University of Denver
Denver, CO08-2020
Skills
- Guest relations
- Exceptional communication
- Reservation management
- Table assignment
- Restaurant operations
Certification
- ServSafe Food Handler (Current)
- CPR & First Aid (American Red Cross)
Availability
Full-time | Nights & Weekends | Open to Holiday and Special Event Shifts
Timeline
Hostess at the Blue Bayou & Carnation Cafe
Disneyland Resort
01.2010 - 05.2023
Server at Carnation Cafe
Disneyland Resort
01.2010 - 05.2023
Food Runner
Disneyland Resort
01.2010 - 05.2023
Master of Science - Organizational Leadership
University of Denver
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