Results-oriented Sales Professional with over 7 years combined experience in individual sales execution, team leadership and mentorship, and property management. Areas of expertise include B2B Sales, management of conventional housing, tax-credit, low-income properties (highly skilled on lead closure), and training and management.
Hi, I’m
Hannah Herman
Vista,CA
Summary
Overview
8
years of professional experience
Work History
United States Air Force ReserveAnchorage, AK
Dental Assistant
01.2023 - Current
Job overview
- Proficient in bitewing, periapical, panoramic and occlusal X-rays.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Documented patient records with procedures performed and added notes taken to charts.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Implemented hands-on activities to practice CPR techniques and refine students' skills to prepare each for emergency situations.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
GreystarEscondido, CA
Leasing Professional
05.2019 - 02.2023
Job overview
- Knowledgeable in Essential Housing programs and income-restricted community programs.
- Provided tours of community and amenities to prospective residents and offered valuable information regarding major features.
- Promoted the community to businesses in the local area through marketing collateral, phone calls and email messages.
- Fully abstracted all leases and entered all pertinent information into Yardi management system.
- Inspected units regularly to identify deficiencies and schedule repairs.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Contacted and followed up with residents on maintenance and lease renewal options.
- Contacted and followed up with prospective residents after touring and assisting with application process.
- Efficiently handled difficult situations with prospects/residents, and escalated critical issues to community manager to ensure immediate resolution.
- Maintained accurate records of all correspondence with and from residents.
United States Air Force ReserveRiverside, CA
Cargo Specialist
08.2022 - 01.2023
Job overview
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Worked well with dispatchers to communicate route and schedule changes.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
COXEscondido, CA
Relationship Sales Consultant
10.2018 - 05.2019
Job overview
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 150% as a team.
SpectrumCarlsbad, CA
Sales Supervisor
06.2018 - 10.2018
Job overview
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Maintained 100%-115% to goal target for store supervisor monthly.
- Created monthly contests for South & North county teams to curate healthy competition amongst employees.
ComcastChico, CA
Sales Lead
06.2015 - 06.2018
Job overview
- Awarded highest NPS scores in Sacramento Market 1st year of employment.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Performed promotional sales calls to increase client base.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Managed cash register operations using POS system, including processing sales and returns.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
Education
UAAAnchorage, AK
Associate of Arts from Practical Nursing
06.2026
University Overview
Air Force Dental Assisting ProgramFt Sam Houston, TX
Certification from Dental Assisting
06.2023
University Overview
- 2023 - Dean's List
- Outstanding Leadership Award
- Teal Rope - Sexual Assault and Mental Health Awareness leadership role
Air Force Basic Military TrainingSan Antonio, TX
10.2022
University Overview
- Honor Graduate
- Academic Dorm / Flight Leader
Skills
- Issue escalation
- Sales and marketing
- Customer service
- Team management
- Relationship development
- Microsoft Office
- Conflict mediation
- BLS Certified
- Instrument Tray Preparation
- Procedure Support
- Advising and Educating Patients
- Oral Hygiene Techniques
- Dental Radiography
- Administrative work
References
References
• Marlene Evaristo - Community Manager, Greystar: (858) 525-5329
• Roger Hernandez - Assist. Manager, Greystar: (858) 386-6237
• Isabel Torres - Leasing Professional, Greystar: (760) 500-7475
Timeline
Dental Assistant
United States Air Force Reserve
01.2023 - Current
Cargo Specialist
United States Air Force Reserve
08.2022 - 01.2023
Leasing Professional
Greystar
05.2019 - 02.2023
Relationship Sales Consultant
COX
10.2018 - 05.2019
Sales Supervisor
Spectrum
06.2018 - 10.2018
Sales Lead
Comcast
06.2015 - 06.2018
UAA
Associate of Arts from Practical Nursing
Air Force Dental Assisting Program
Certification from Dental Assisting
Air Force Basic Military Training
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