Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Hernandez

Denton

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

4
4
years of professional experience

Work History

Assistant Manager

National Storage Affiliates
04.2025 - Current
  • Assisted in daily operations to ensure efficient storage management and customer service.
  • Monitored facility conditions, ensuring compliance with safety standards and regulations.
  • Utilized software systems for tracking customer accounts and managing billing processes.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Assisted in resolving customer disputes through effective communication and problem-solving skills.
  • Documented collection efforts accurately, supporting audit requirements and reporting needs.
  • Collected on delinquent accounts to reduce overdue balances.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Debt Collector/Healthcare Customer Service Representative

RAB Inc.
02.2024 - 04.2025
  • Maintained accurate records of all interactions and transactions using proprietary debt collection software.
  • Collaborated with team members to develop strategies for improving collection rates and customer satisfaction.
  • Provided support in training new collectors on compliance regulations and company policies.
  • Ensured compliance with federal and state regulations governing debt collection practices during all interactions.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Managed customer inquiries using CRM software to ensure accurate and timely responses.
  • Resolved conflicts efficiently, maintaining composure under pressure while ensuring positive outcomes.
  • Implemented feedback mechanisms to gather insights for process improvement initiatives.
  • Maintained up-to-date knowledge of products and services to better assist customers with their needs.

Shift Manager/ Cashier

Rg's Burger & Grill
12.2021 - 02.2024
  • Supervised daily operations to ensure efficient workflow and adherence to company standards.
  • Trained and mentored team members on operational procedures and safety protocols.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.
  • Processed customer transactions efficiently using point-of-sale systems to ensure accurate sales tracking.
  • Collaborated with team members to streamline checkout processes, enhancing workflow efficiency during busy periods.
  • Assisted in managing cash drawer accuracy, conducting regular audits to prevent discrepancies and losses.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.

Education

Denton Highschool
Denton, TX

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff supervision
  • Conflict resolution
  • Customer relationship management (CRM)
  • Sales growth

Timeline

Assistant Manager

National Storage Affiliates
04.2025 - Current

Debt Collector/Healthcare Customer Service Representative

RAB Inc.
02.2024 - 04.2025

Shift Manager/ Cashier

Rg's Burger & Grill
12.2021 - 02.2024

Denton Highschool

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