Hannah Hernandez

Front Desk Receptionist

Frio Country Resort

05.2023 - Current

- Greet guests and manage check-ins and check-outs
- Coordinate with housekeeping and maintenance staff
- Resolve guest complaints and process payments
- Answer phones, emails, and track schedules
- Maintain calm and efficiency under pressure
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Completed data entry and filing to keep records updated for easy retrieval.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Maintained confidentiality of sensitive data to protect customer and business information.
Increased guest retention by maintaining a welcoming and organized reception area.
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Facilitated smooth communication between departments by accurately relaying messages and information.
Enhanced security by monitoring visitor access and issuing badges according to company protocols.
Organized and maintained files and records to ensure up-to-date documentation.
Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Enhanced guest experience by maintaining welcoming and organized reception area.
Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
Maintained strict confidentiality of sensitive information, upholding privacy standards.
Improved communication flow by establishing daily briefing for front desk and administrative staff.
Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Initiated system for tracking office supplies, leading to more efficient inventory management.
Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Provided basic technical support for front office equipment, minimizing downtime.
Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Greeted visitors warmly, creating positive first impression of organization.
Developed FAQ document for common visitor inquiries, streamlining information provision.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Organized, maintained and updated information in computer databases.
Collected payments, processed transactions and updated relevant records.
Handled assignments independently with good judgement and critical thinking skills.
Operated multi-line telephone system to answer and direct high volume of calls.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Routed incoming mail and messages to relevant personnel without delay.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Compiled information from files and research to satisfy information requests.
Helped office staff prepare reports and presentations for internal or client-related use.
Tracked important information in microsoft spreadsheets and ran reports or generated graphs using data.