Hannah Herrera
Humble,TX
Summary
Proven leader with a track record of enhancing team productivity at Target through strategic workflow implementation and motivational coaching. Skilled in workload management and fostering teamwork, I excel in creating environments of accountability and collaboration. My approach has consistently surpassed goals, leveraging both customer focus and performance coaching to drive success.
Overview
5
5
years of professional experience
Work History
Team Leader Manager
Target
06.2020 - Current
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations..
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Recruited and trained high-performing team members, maintaining optimized customer service.
Special Education Paraprofessional
Kipp Texas Public Schools
01.2023 - 07.2023
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance, and assessments.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
Customer Service Cashier
Lowes Home Improvment
08.2019 - 05.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
No Degree - Interdisciplinary Studies
Texas State University
San Marcos, TXNo Degree - Interdisciplinary Studies
Lone Star College System
Spring, TXSkills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Employee Scheduling
- Performance Coaching
- Teamwork and Collaboration
Timeline
Special Education Paraprofessional
Kipp Texas Public Schools
01.2023 - 07.2023
Team Leader Manager
Target
06.2020 - Current
Customer Service Cashier
Lowes Home Improvment
08.2019 - 05.2020
No Degree - Interdisciplinary Studies
Texas State University
No Degree - Interdisciplinary Studies
Lone Star College System
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