Hannah Herring
Atlanta,GA
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team.
Overview
14
14
years of professional experience
Work History
Operations Manager
First Watch
Kennesaw, Georgia
10.2022 - Current
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on company policies and operational procedures.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Coordinated scheduling to ensure adequate staffing during peak hours.
- Implemented process improvements to enhance workflow efficiency and effectiveness.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
FOH Manager
Iron Hill Brewery & Restaurant
Atlanta, GA
06.2021 - 03.2023
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Monitored employee performance through key metrics analysis.
- Hired and trained service department staff to drive performance.
- Guided department employees on changes from management.
- Treated associates with fairness and respect, providing recognition of accomplishments.
Restaurant Manager
Joey D's Oak Room
Atlanta, Georgia
06.2020 - 06.2021
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Increased revenue by promoting additional items and assisting with beverage menu creation.
- Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items.
- Kept detailed inventories of bar supplies and stocked work areas.
- Reorganized bar stations to streamline overall efficiency and service flow.
Service Manager
Buffalo Wild Wings
Atlanta, GA
08.2015 - 06.2020
- Defined department objectives and monitored performance.
- Enforced adherence to customer service standards to foster satisfaction and retention.
- Recruited, hired and mentored service department personnel.
- Delivered motivating leadership and employee support to reduce personnel turnover.
- Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
- Created employee work schedules to keep all shifts properly staffed.
Assistant Stage Manager
Desoto Family Theatre
Southaven, MS
05.2012 - 12.2015
- Assessed effectiveness of audio, lighting and stage management processes.
- Led production design team and implemented theatre and auditorium design ideas from inception to completion.
- Managed props, stage sets and fixtures for each theatre production.
- Coordinated the setup and breakdown of live events and concerts.
Education
Associate of Arts - Theater Design And Stagecraft
Northwest Mississippi Community College
Senatobia, MS05.2015
Skills
- Data analytics
- Customer service
- Coaching and mentorship
- Staff management
- MS Office, Excel, PowerPoint, Outlook
- Administrative support
- Planning and coordination
- Problem resolution
Timeline
Operations Manager
First Watch
10.2022 - Current
FOH Manager
Iron Hill Brewery & Restaurant
06.2021 - 03.2023
Restaurant Manager
Joey D's Oak Room
06.2020 - 06.2021
Service Manager
Buffalo Wild Wings
08.2015 - 06.2020
Assistant Stage Manager
Desoto Family Theatre
05.2012 - 12.2015
Associate of Arts - Theater Design And Stagecraft
Northwest Mississippi Community College