Hannah Hershman
Stockton,Ca
Summary
Goal-oriented manager with distinguished experience in Food Service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
12
12
years of professional experience
Work History
Lead Bakery Market Manager
Panera Bread LLC.
01.2022 - Current
- Responsible for all aspects of Bakery Operations for 18 bakery-cafes across three markets
- Manage team of Bakery Training Specialists (BTSs)
- Responsible for the development and growth of the BTSs providing direct supervision, oversight, ongoing training, performance management, and career development
- Oversee staffing and development of all bakers and trainers, performance accountability of Bakery standards for products and food safety
- Build and maintain culture of craft mastery, operational integrity, and food safety
- Proactive partner to Retail and Fresh Dough Departments; work together to establish bakery goals and cascade bakery rollouts to ensure high level consistent execution
- Execute various Bakery projects and initiatives within markets, while maintaining and validating Panera’s core Bakery standards
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Support succession planning for all levels of the Bakery career path.
- Coached sales team members in effective selling strategies and closing techniques.
- In charge of payroll and scheduling for all bakers/CBTs/ BTSs in my organization
Baking Training Specialist
Panera Bread LLC.
04.2018 - 01.2022
- Oversaw development of certified baker trainers for East Bay Area Market
- Performance accountability of Bakery standards for products and food safety
- Ensure proper execution on all food safety standards and cleaning routines
- Ensure all bakers educated on quarterly product changes/completing product validations each quarter
- Build and maintain strong relationships with café management, and AOPs
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Certified Home Health Aide
Home Life Senior Care
01.2021 - 10.2021
- Perform basic health care services for patients including checking vital signs or administering prescription medication.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Food Service Worker
Costco
01.2021 - 06.2021
- Developed and maintained positive relationships with customers to enhance service.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Starbucks Team Member
Safeway
02.2020 - 09.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Child Care Team Leader
Valley Bible Church
05.2012 - 05.2019
- Supervised and managed team of childcare professionals to guarantee highest standards of care. Ages 3 mo-10 Years
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
Baker/CBT
Panera Bread LLC.
05.2017 - 03.2018
- Trained and supervised new employees on bakery operations and procedures.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Produced consistently high-quality baked goods for customers.
Food Service Team Leader
Target
10.2015 - 10.2017
- Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement. Including planning food service transitions, revisions, sales plans, sampling, promotions and price change workload
- Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
- Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
- In charge of weekly supply order including placing, receiving, and breaking down order
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Starbucks Team Member
Target
05.2014 - 10.2015
- Interacting with customers/ ensuring amazing customer service given to guests.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Promoted to Team Leader
Education
Bachelor of Science - Health Administration and Management
California State University Eastbay
Hayward, CAAssociate - Liberal Arts: Mathematics And Science
Contra Costa College
Contra Costa College Associate - Liberal Arts: Arts And Humanities
Contra Costa College
Contra Costa CollegeSkills
- Leadership
- Communication
- Problem Solving
- People Skills
- Time Management
- Payroll
- Proficient in Microsoft Office
- Strategic Planning
- Schedule Coordination
- Client Relations
Community Service
- Alta Bates Hospital, Berkeley, CA, Volunteered in various customer service roles at Alta bates hospital. These included running the gift shop, front desk, and information desk., 2017
- American Cancer Society, Pinole, CA, 2013-2018
References
- Steve Argonti, Area Operations Partner, Panera Bread Bay Area, 626-222-9365
- Jeremy Smith, Regional Senior Operations Manager, Panera Bread, 626-203-2863
- Briana Jackson, Baking Training Specialist, Panera Bread, 510-734-3529
- Mary Wong, Personal Reference, 510-825-0628
Timeline
Lead Bakery Market Manager
Panera Bread LLC.
01.2022 - Current
Certified Home Health Aide
Home Life Senior Care
01.2021 - 10.2021
Food Service Worker
Costco
01.2021 - 06.2021
Starbucks Team Member
Safeway
02.2020 - 09.2020
Baking Training Specialist
Panera Bread LLC.
04.2018 - 01.2022
Baker/CBT
Panera Bread LLC.
05.2017 - 03.2018
Food Service Team Leader
Target
10.2015 - 10.2017
Starbucks Team Member
Target
05.2014 - 10.2015
Child Care Team Leader
Valley Bible Church
05.2012 - 05.2019
Bachelor of Science - Health Administration and Management
California State University Eastbay
Associate - Liberal Arts: Mathematics And Science
Contra Costa College
Associate - Liberal Arts: Arts And Humanities
Contra Costa College
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