Hannah Hightower
Nashville,TN
Summary
Experienced and adaptable professional with 8+ years of leadership across operations, client management, and creative marketing in industries ranging from fitness and design to FinTech. I'm known for being highly optimistic, people focused, and am able to juggle fast-moving priorities without losing sight of the big picture. I bring a mix of strategic thinking and creative skills to the table, from managing client relationships to designing branded content that drives engagement. I value communication, collaboration, and building systems that help teams and clients thrive.
Overview
9
9
years of professional experience
Work History
Account Manager
Leaptheory, LLC / Clicksburgh, LLC
Santa Monica, CA
04.2023 - Current
- Managed client relationships for two fintech brands under shared ownership, acting as the primary point of contact for daily communication, performance insights, campaign optimization, and ongoing account support.
- Collaborated with internal analytics and product teams to ensure efficient campaign execution, timely reporting, and alignment with client KPIs.
- Led onboarding and implementation for new accounts, coordinating timelines, assets, and data integrations.
- Supported business development efforts by identifying upsell opportunities and contributing to pitch decks and client proposals.
- Designed and developed branded marketing materials using Adobe Photoshop and Illustrator. These included domain logos, email HTML creatives, social media tiles, and display banners for both internal and client offers.
Director of Operations
Living Green Designs
Torrance, CA
03.2021 - 12.2022
- Acted as the sole point of contact for daily operations at the landscape architecture firm, managing client communications, vendor coordination, and internal scheduling.
- Drafted and maintained project agreements, proposals, and contracts, ensuring clarity and compliance for both clients and all our subcontractors.
- Managed the company's digital presence, including social media content creation and engagement, which boosted our online visibility and helped to drive inquiries.
- Visited job sites to check project feasibility, took notes on site conditions, and helped the design team with first-hand observations.
Sales and Operations Manager
24 Hour Fitness
Various Locations, CA
12.2015 - 01.2021
- Managed and cross trained teams of up to 20 team members across sales, operations, and fitness. I focused on building a culture focused on customer satisfaction which in turn resulted in month over month revenue growth.
- Consistently exceeded month over month sales targets through team coaching, lead conversion strategies, and member engagement projects.
- Oversaw daily club operations including scheduling, inventory control, vendor management, and facility upkeep, ensuring compliance with our company standards and safety protocols.
- Improved team retention by 9% over two years by tailoring our onboarding process, organized training programs, and an emphasis on the culture within the club.
- Recognized with the Operations Hat Trick Award three times, an internal award given to club leaders who exceed targets in total club revenue, retail sales, and member retention.
Education
Bachelor of Science - Health Sciences
California State University, Fullerton
Fullerton, CA05-2016
Skills
- Client relationship management
- Campaign optimization
- Data analysis
- Project management
- Digital marketing
- Sales strategies
- Team leadership
- Cross-functional collaboration
- Performance reporting
- Vendor relations
References
References available upon request.
Timeline
Account Manager
Leaptheory, LLC / Clicksburgh, LLC
04.2023 - Current
Director of Operations
Living Green Designs
03.2021 - 12.2022
Sales and Operations Manager
24 Hour Fitness
12.2015 - 01.2021
Bachelor of Science - Health Sciences
California State University, Fullerton
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