Hannah Hill
Springdale,AR
Overview
2
2
years of professional experience
Work History
Customer Service Representative
CVS Health/Aetna
01.2024 - 11.2024
- Interacting with 50-100 members daily through inbound calls to assist their needs with claim processing, appeal/prior authorization inquiries, benefits, and other clinical information.
- Utilizing multiple different systems/programs simultaneously while providing high quality of care to the member.
- Systems include Rumba, Cisco Finesse, GPS, and various Microsoft applications.
- Consulting and problem-solving with providers' offices and other medical professionals to determine the best outcome for the member in a variety of situations.
Billing Clerk
McGee & Mason
11.2023 - 01.2024
- Posted detailed client time and reviewed bills for accuracy.
- Maintained consistent organizational skills by filing client documents according to office standards.
- Reorganized documents to maintain smooth business operations and maximize productivity.
- Created a well-organized book by scanning and merging pertinent documents for efficient storage of client information.
- Provided exceptional customer service by answering phones and building client trust.
Patient Care Technician
Morton Plant North Bay Hospital
03.2023 - 11.2023
- Executed multiple assignments to facilitate the living situations of 8-15 patients on a daily basis.
- Assignments included, but were not limited to, checking the patient's vitals, monitoring their blood sugar, and working alongside emergency room staff to assist with compressions.
- Examined patients during the visual monitoring process to ensure their health and wellbeing were consistently in good standing.
- Actively and efficiently communicated with nurses via telephone in the event that an issue arose during visual monitoring sessions.
- Assisted front lobby staff with discharge procedures to ensure patients were properly handled, with accurate documentation, as they were released from our facility.
Med Tech/Caregiver
Cobblestone Manor
10.2022 - 03.2023
- Established positive relationships with residents and actively engaged in wellness activities to support their mental and emotional well-being.
- Ensured accurate and timely administration of patient medications.
- Supported the preparation of meals for residents while adhering to health and safety protocols.
- Reported the status of residents' health and well-being to their family members on a daily basis.
Education
Professional Certification - Medical Billing & Coding
Auburn University
Auburn, GA01.2025
High School Diploma -
Hernando High School
Brooksville, FL06-2021
Skills
- Bubbly Personality
- Multitasking
- Time Management
- Resolution Determination
- Healthcare Services
- Prioritization
- Active Listening
- Compassion and Empathy
- Interpersonal Skills
- Data Entry
- Customer Service
- Phone Etiquette
Timeline
Customer Service Representative
CVS Health/Aetna
01.2024 - 11.2024
Billing Clerk
McGee & Mason
11.2023 - 01.2024
Patient Care Technician
Morton Plant North Bay Hospital
03.2023 - 11.2023
Med Tech/Caregiver
Cobblestone Manor
10.2022 - 03.2023
Professional Certification - Medical Billing & Coding
Auburn University
High School Diploma -
Hernando High School
Similar Profiles
BRAD CRISWELLBRAD CRISWELL
Manager of Business Consulting (Product Owner) at CVS Health/AetnaManager of Business Consulting (Product Owner) at CVS Health/Aetna
Nicole A. RiskoNicole A. Risko
Community Health Worker at CVS Health/AetnaCommunity Health Worker at CVS Health/Aetna
Candace HowardCandace Howard
Analyst at CVS Health/AetnaAnalyst at CVS Health/Aetna