Hannah Hill
Fort Worth,TX
Summary
Director-level leader with 13+ years of experience driving customer experience, product implementation, and operational excellence in complex, cross-functional environments. Proven track record of leading onboarding, optimizing go-to-market strategies, and delivering scalable solutions that improve efficiency, compliance, and business growth. Recognized SME across reinsurance, operations, and product development, with a strong ability to align business and technical teams. Collaborative leader known for improving performance, streamlining processes, and building high-performing teams.
Overview
13
13
years of professional experience
Work History
Director Program Management Office
Transformco
Fort Worth, TX
08.2022 - 03.2025
- Established Program Management Office (PMO) from its inception, transforming it into highly efficient and fully operational team equipped with comprehensive guidelines, streamlined processes, and standardized templates.
- Spearheaded comprehensive oversight of diverse and expansive program portfolio including Home Warranty, In Home Repair, Marketing, Operations, Strategic Partnerships, Supply Chain, and more.
- Delivered regular progress reports to key stakeholders, facilitating informed decision-making and ensuring transparency in project performance.
- Produced high-quality reports, presentations and other materials for executive staff and board of directors.
- Led the successful implementation of Monday.com, a work management software, optimizing project tracking, enhancing collaboration, and improving overall efficiency. Reduced project tracking inefficiencies by 50%.
- Pioneered implementation of organizational OKR (Objectives and Key Results) management strategy, aligning 10+ teams and improving goal tracking visibility by 75%.
- Established and maintained strong relationships with strategic partners and vendors, facilitating collaboration and creating foundation for successful partnerships.
- Interacted with strategic partners and vendors to identify business needs and oversaw execution of identified business requirements.
- Owned and prioritized product backlog, collaborating with cross-functional teams to align product development with organizational goals.
Director of Project Management
The Amynta Group
Fort Worth, TX
03.2020 - 08.2022
- Established a Project Management Office (PMO) from inception, transforming it into a fully operational team with standardized templates and streamlined processes. Reduced project turnaround time and improved cross-functional collaboration, leading to a 35% increase in project efficiency.
- Tracked project and team member performance closely to quickly intervene in delays and provide support.
- Drove team success through shared vision and recognition of quality performance.
- Implemented departmental goals, plans, and compliance standards, ensuring 100% regulatory adherence across administrative, legal, and ethical requirements.
- Managed portfolio of strategic projects and product implementations for Automotive, Consumer Products, Furniture, and Home Warranty.
- Built, strengthened, and managed strategic relationships with vendors, clients, and leading industry partners to promote positive working relationships.
- Collaborated with legal and compliance teams to review and maintain licensing and state regulations, ensuring zero compliance violations and reducing risk exposure.
- Worked collaboratively with developers, senior-level stakeholders and partners to provide solutions to issues.
- Optimized business strategies by implementing products to diversify offerings.
- Drove internal and external stakeholders to consensus while balancing product/technology needs.
Senior Project Manager
The Amynta Group
Forth Worth, TX
05.2018 - 03.2020
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Managed executive level projects providing senior management with executive summaries, timelines, roadblocks, and successes.
- Worked with strategic partners to implement projects, programs and products from inception to execution.
- Designed and coordinated processes applicable to numerous projects for design efficiency and continuity.
- Led and assisted technical projects by working and coordinating with vendors and developers for integrations.
Project Manager
The Amynta Group
Fort Worth, TX
05.2016 - 05.2018
- Developed detailed work plans, allocated resources, and established timelines, leading to an improvement in project delivery speed and ensuring projects stayed within budget.
- Managed end-to-end program and product implementations, successfully launching new products/services.
- Coordinated with internal teams, clients, and vendors, achieving 85% on-time project completion rate and reducing bottlenecks in execution.
- Identified, reviewed, and enforced policies and procedures, ensuring 100% compliance with company standards and regulatory requirements, reducing risk exposure.
Business Analyst
AmTrust Financial
Fort Worth, TX
09.2013 - 05.2016
- Managed and processed hundreds of IT requests, ensuring timely resolution and reducing backlog of requests.
- Gathered and documented business and IT requirements, developing 50+ scope documents that streamlined development cycles and improved project alignment.
- Facilitated cross-functional meetings with IT and stakeholders, improving requirement clarity and reducing rework by 30%.
- Led cross-functional teams in assessing enterprise-wide impacts of technology changes, identifying key process improvements that enhanced efficiency and reduced operational risks.
- Collaborated with software developers to design and implement custom trackers, increasing internal and client goal tracking accuracy.
Education
University of North Texas
Denton, TX06.2012
Boswell High School
Fort Worth, TX01-2008
Skills
- Product Strategy & Implementation
- Go-to-Market Strategy
- Regulatory Compliance & Risk Management
- Market Research & Competitor Analysis
- Client & Stakeholder Engagement
- Operational Efficiency & Process Optimization
- Advanced Decision Making and Problem Solving
- Cross-Functional Team Leadership
- Work Management & CRM Tools (eg, Salesforce, Mondaycom, JIRA)
Timeline
Director Program Management Office
Transformco
08.2022 - 03.2025
Director of Project Management
The Amynta Group
03.2020 - 08.2022
Senior Project Manager
The Amynta Group
05.2018 - 03.2020
Project Manager
The Amynta Group
05.2016 - 05.2018
Business Analyst
AmTrust Financial
09.2013 - 05.2016
University of North Texas
Boswell High School