Hannah Hill
Washington,NC
Summary
Dedicated professional with expertise in Microsoft Office Suite, Five9, RX30, and Salesforce. Strong technical skills complemented by a commitment to continuous learning and relationship building. Proven ability to collaborate effectively within teams, focusing on problem-solving and delivering exceptional customer service with a patient-centered approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Exact Care Pharmacy
03.2025 - Current
- Ensured compliance with federal regulations and pharmacy policies via QA initiatives.
- Audited calls and prepared reports recommending service quality improvements.
- Collect, analyze, and interpret pharmacy data to support operational efficiency.
- Maintained records and documentation to enhance patient safety protocols.
- Managed communications with patients, providers, and insurers, escalating issues promptly.
Operations Assistant
Exact Care Pharmacy
04.2024 - 03.2025
- Reviewed prescription fill history to determine refill eligibility, ensuring timely access to medications.
- Evaluated audit risks for high-cost medications to enhance compliance and reduce potential discrepancies.
- Conducted quality checks on patient orders for billing and dispensing accuracy.
- Communicated with insurers to resolve billing errors and secure overrides, facilitating accurate billing and payment processes.
- Managed medication reconciliation, including patient demographics and provider information.
- Obtained and verified current medication lists for accurate reconciliation in the program.
- Reviewed auto bill prescriptions and rebilled to ensure accuracy.
Pharmacy Technician Representative - Inbound
Exact Care Pharmacy
07.2023 - 04.2024
- Managed inbound patient calls to address medication inquiries and ensure timely assistance.
- Processed patient payments and verified insurance plans.
- Worked with pharmacists to ensure patient medication safety and compliance.
- Contacted doctors' offices for refills and prescription clarifications.
- Facilitated communication with providers through outbound faxing and follow-ups to streamline prescription processes.
- Evaluated patients' needs to effectively connect them with appropriate departments for optimal care.
Customer Service Representative - Inbound
BlueCross BlueShield of Tennessee
08.2022 - 11.2022
- Explained benefits summaries and guided members to in-network specialists, facilitating access to necessary healthcare services.
- Assisted members with insurance benefits inquiries, ensuring clarity and understanding of coverage options.
- Verified doctor credentialing for network status to maintain network integrity and member trust.
Education
B.S. - Health and Human Services
Western Governors University
11.2025
Certified Pharmacy Technician (CPhT) -
Penn Foster Career College
06.2023
Skills
- Quality Assurance
- Data analysis
- Root-cause analysis
- Process Improvement
- Technology Proficiency
- Microsoft Office Suite
- Project Management
- Problem-Solving
- Detail Oriented
- Time Management
- Team Collaboration
- Patient communication
Certification
- Licensed Pharmacy Technician, North Carolina Board of Pharmacy
- Licensed Pharmacy Technician, Georgia Board of Pharmacy
- Licensed Pharmacy Technician, Tennessee Board of Pharmacy
References
Available upon request.
Timeline
Quality Assurance Analyst
Exact Care Pharmacy
03.2025 - Current
Operations Assistant
Exact Care Pharmacy
04.2024 - 03.2025
Pharmacy Technician Representative - Inbound
Exact Care Pharmacy
07.2023 - 04.2024
Customer Service Representative - Inbound
BlueCross BlueShield of Tennessee
08.2022 - 11.2022
B.S. - Health and Human Services
Western Governors University
Certified Pharmacy Technician (CPhT) -
Penn Foster Career College