Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Hannah Hill

Hannah Hill

Villa Rica,GA

Summary

I am a dynamic professional with a proven track record at CCP Events, excelling in logistics management and customer service. I have enhanced guest satisfaction through effective problem-solving and creative event planning and am recognized for improving registration processes and fostering teamwork, ensuring seamless conference experiences while maintaining attention to detail and reliability.


I am a conference professional with history of supporting high-quality events and ensuring smooth operations. Known for reliability and adaptability in dynamic environments. Skillful in event coordination and problem-solving, contributing to effective teamwork and positive outcomes. I've demonstrated the ability to assist in organizing and executing successful conferences with attention to detail and excellent communication skills. Proven record in coordinating event logistics and facilitating seamless attendee experiences.


I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments and am eager to contribute to team success and further develop professional skills. I bring a positive attitude and commitment to continuous learning and growth.


I consider myself a detail-oriented individual with exceptional communication and project management skills. With a proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. I take a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Conference Assistant

CCP Events
04.2018 - Current
  • Facilitated communication between teams handling catering, audio visual and room setup.
  • Oversaw multiple daily duties of mail, ordered supplies, delivered correspondence and oversaw inventory.
  • Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
  • Validated parking for guests and visitors.
  • Assisted in the planning and execution of networking sessions to foster valuable connections among attendees.
  • Supported the development of conference programs that resulted in positive feedback from both attendees and presenters.
  • Improved overall guest satisfaction by promptly addressing inquiries, concerns, and providing relevant information.
  • Efficiently resolved any technical issues during presentations allowing for minimal disruptions and maintaining professional ambiance.
  • Enhanced conference attendee experience by efficiently managing registration and check-in processes.
  • Managed on-site accommodations for conference guests, ensuring a comfortable stay during the event.
  • Contributed to creating a welcoming atmosphere by greeting guests upon arrival and directing them as needed.
  • Developed creative themes for events and created related activities to engage attendees.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Utilized social media to promote events and increase attendance.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Coordinated travel and accommodations for event attendees.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.

Aquatics Instructor

Aqua-tots Swim School
05.2021 - 09.2021
  • Provided support for special needs students, adapting instruction methods to accommodate individual requirements.
  • Cultivated strong relationships with parents, addressing concerns promptly and keeping them informed about their children''s progress.
  • Streamlined class scheduling process, resulting in increased client satisfaction and efficient use of pool resources.
  • Contributed to improved swim team performance through focused skill development sessions.
  • Delivered exceptional customer service by responding quickly to inquiries from potential clients regarding available lessons or programs.
  • Implemented engaging drills that challenged swimmers'' abilities while promoting fun learning experiences.
  • Maintained current CPR/First Aid certifications and participated in ongoing professional development opportunities within the aquatics field.
  • Facilitated group lessons, fostering camaraderie and teamwork among participants while improving their skills.
  • Ensured safe learning environment by enforcing pool rules and monitoring class activities.
  • Established rapport with clients by maintaining a friendly, professional demeanor during lessons.
  • Enhanced swimmer skills by providing personalized coaching and implementing tailored lesson plans.
  • Developed innovative instructional strategies that motivated students to improve their swimming abilities.
  • Increased student confidence in water safety through effective teaching of essential techniques.
  • Collaborated with fellow instructors to develop comprehensive aquatic programs for various age groups.
  • Evaluated student progress regularly, adjusting teaching methods as needed to ensure continuous improvement.
  • Demonstrated proper swimming techniques, emphasizing body positioning and stroke mechanics for optimal results.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Collaborated with swim team coaches to develop successful training plans.
  • Mentored and trained new swim instructors on best practices.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Demonstrated proper form and technique to prevent injury.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Set up and broke down equipment before and after classes.
  • Assisted with marketing and promoting of classes and services.
  • Provided emergency first aid and CPR as needed.
  • Utilized effective record-keeping system for tracking customer information.

Assistant Store Manager

Captain Ds Seafood Restaurants
02.2018 - 08.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Education

Certificate of Technical Studies - Information And Computer Systems

West Georgia Technical College
Douglasville, GA
01-2012

Skills

  • Cultural sensitivity
  • Logistics management
  • Registration management
  • Budgeting and finance
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Creativity and adaptability
  • Multitasking
  • Reliability

Interests

  • Avid Reader
  • Crafting and DIY Projects
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Swimming
  • Digital Art and Animation
  • Drawing and Painting
  • Video Game Design
  • Music
  • Video Gaming
  • Astrology
  • Creative Writing

Timeline

Aquatics Instructor

Aqua-tots Swim School
05.2021 - 09.2021

Conference Assistant

CCP Events
04.2018 - Current

Assistant Store Manager

Captain Ds Seafood Restaurants
02.2018 - 08.2021

Certificate of Technical Studies - Information And Computer Systems

West Georgia Technical College