Hannah Hogan

Maintain working relationships with customers, staff and vendors.

• Organize public and private working events for the company. (Minimum 9 events per calendar year.)
• Assist in processing all payments, contracts, deposits and corporate AR/AP. (Up to 15 payments per day).
• Work with nexus to help balance accounts and confirm deposits made.
• Integrate the company from paper-based to computer-based data storage.
• Assist in green lighting the companies' website (maintenance, design and coding).
• Launch new marketing campaigns and events (I.E our memorial day event, Labor Day events, Fourth of July celebrations).
• Assist in bringing on new vendors, staff and clientele (I.E updating on processes to take, onboarding assistance, services preparations)
• Maintain close working relationships with the owner, HR and sales representatives.
• Worked on Excel, Nexus, SalesForce & Icloud.
• Reorganized all of the previous excel-based data storage.
• Handle incoming deposits with weekly corporate reports. (7 reports due weekly send up to corporate with an 11:00am Friday deadline).
• File corporate AR/AP billing data.
• Took over Paylocity payroll processes.
• Handled city licenses as required, along with fines, citations and corrective actions.

• Maintain client-company relations & open communications
• Manage all scheduling for higher-level execs and management
• Help with onboarding and employee orientation
• Create functional spreadsheets that help document daily tasks such as employee head count, absenteeism, performance, merits and write ups
• Open line of communication for all entry and mid level employees
• Organize travel arrangements for all upper level management and executives
• Handle low level HR needs within operations, management, & executive admins
• Learned how to use Workday, Salesforce, Zoho, LinkedIn Recruiting, Indeed Job Tasks in more depth and hands on
• Handle employee intake, sporadically assisted in training, handled documentation of employee lockers, locks and access badges
• Assist IT in software reclaim when employees have been separated, directly link head of IT and head of HR in communications, create maintain and update spreadsheets for reclaim needs
• Handle employee absences - example, attendance line directed to my work phone, document absence, alert manager, document and retain information for later needs
• Assist in any audits whether state or federal, mainly with data sourcing or submitting
• Assist with corporate functions, luncheons, meetings, excursions, gatherings
• First face of open business - I am the first contact of any client or employee coming in or out
• I pride myself on maintaining admirable first impressions
• Oversaw LinkedIn and Workday postings to respective candidates.

ot Examine upclaims from client employees currently on leave of absence

• Apply state and federal laws when applicable to claims received
• Document and examine medical documents from HCP, PT, RNA, SS, Hospitals
• Work closely with core leaders/human resource representatives
• Process payroll for approved claims, and non-approvals
• Work w ADA and LAA to maintain pay schedules and confirm return to works.

• Daily duties include submitting offline claims, helping customers fill out claim forms, updating customer with claim processes, and advise any future indemnity
• Process insurance claims with supporting documentation
• Submit claim decisions and process claim pay-outs if necessary
• Update animal chip & related medical history as needed
• Answer customer inquiries involving billing, products, questions not involving specific coverage
• Assisted customer retention efforts after submitted complaints received
• (21 hour rollover)
• Maintain ownership of current accounts, being first source of reliable contact when there are questions + concerns
• Pre and Post-licensing exams in property and casualty insurance/IL
• Remote position requiring communication on multiple platforms including Outlook, Website Chat, Open Room Chats and Phone.

• Work through various open accounts, calling account holders in an attempt to make contact and resolve the account
• Making calls manually through a dialed system generate mass amounts of calls throughout my work day
• Help customers figure out their options; either through affordable payment plans, a settlement to resolve that is pre approved by the original creditor, or paying the balance in full
• Learn, study and follow all mandatory FDCPA regulations - staff was tested semi-annually
• Track monthly payments made toward customer plans and payment clear updates; answer any questions the customer may have, or work with them to settle account out in the future if plausible in the near future
• Collect payment information, set up current and future payments up in the system
• Put in requests for mailing letters, closing accounts out, account holder disputes, and confirmation of account holder death.