Hannah Holston
Valdosta,GA
Summary
I am a motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Also, I am an engaging and hands-on instructor with more than 1 year of related experience and superior planning and time management abilities. I will be a Detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I would strive to be an organized team leader that builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. I am a strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
4
4
years of professional experience
Work History
Trainer
Access2care Non-Emergency Medical Transportation
01.2023 - Current
- Answer customer calls promptly to avoid long wait times on hold
- Answer steady stream of calls
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviors throughout training process.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Supported productivity increase and business growth through new hire training and mentoring.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Prepared and presented supplementary learning material to support structured lessons.
Member Service Representative
Access2care Non-Emergency Medical Transportation
12.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer calls and emails to answer questions about services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Customer Care rep
Randstad
12.2020 - 11.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Direct Care Staff (Team Lead)
Parkwood Developmental Center
03.2020 - 12.2020
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
Associates degree - Interdisciplinary Studies
Ga Piedmont Technical College
Covington, GA04.2024
High School Diploma -
GA Connections Academy
Flowery Branch, GA01.2019
Skills
- Quick Learner
- Customer service skills
- Efficient and Accountable
- Computer literate
- Materials Preparation
- Curriculum Planning
- Classroom Oversight
- Online Instruction
- Remote Learning
- Planning and Coordination
- Effective Communication
- Time Management
Timeline
Trainer
Access2care Non-Emergency Medical Transportation
01.2023 - Current
Member Service Representative
Access2care Non-Emergency Medical Transportation
12.2021 - 01.2023
Customer Care rep
Randstad
12.2020 - 11.2021
Direct Care Staff (Team Lead)
Parkwood Developmental Center
03.2020 - 12.2020
Associates degree - Interdisciplinary Studies
Ga Piedmont Technical College
High School Diploma -
GA Connections Academy
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