Open To Work
Hannah Homeier
Huntsville
Work Preference
Summary
Knowledge Manager with extensive experience in the Department of Defense and Department of Homeland Security. Successfully led enterprise KM programs, executed SharePoint migrations, and implemented Microsoft Power Platform solutions that enhanced operational efficiency. Expert in governance development and training initiatives, delivering measurable value in dynamic environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Knowledge Management Analyst
Redstone Arsenal
01.2026 - 06.2026
- Developed divisional knowledge management (KM) plan to enhance alignment with command priorities and operational objectives.
- Designed divisional SharePoint strategy to facilitate cross-team collaboration and ensure effective content governance.
- Built command theme pages and structured content to enhance user experience and boost information discoverability.
SharePoint Administrator
National Ground Intelligence Center (NGIC)
01.2024 - 04.2025
- Developed government travel request application for 200+ users using current systems (Power Platform) available.
- Provided technical support to end users on various aspects of using SharePoint sites and services.
- Administered SharePoint environments to ensure optimal performance and accessibility.
Knowledge Manager
Joint Interoperability Test Command (JITC)
10.2021 - 10.2023
- Led the organization as Knowledge Manager, setting strategic direction for enterprise KM activities.
- Gathered requirements for organizational KM projects and implemented enterprise KM program, aligning KM initiatives with organizational goals.
- Authored Knowledge Management Policy and designed site collection strategy and governance framework, establishing clear guidelines for effective KM practices.
- Coordinated migration of 11 site collections from SharePoint 2016 to SharePoint Online (SPO365) with Defense Information Systems Agency (DISA), enhancing organizational access to knowledge resources.
- Built and delivered training program for 11 site managers and content managers, enabling sustained adoption.
Knowledge Manager
Global Integrated Operations Collaboration Center (GIOCC)
01.2020 - 01.2021
- Initiated Knowledge Management capabilities across multiple networks, facilitating improved support for coalition operations.
- Leveraged SharePoint 2013 to consolidate data from multiple sources for global strategic collaboration.
- Analyzed enterprise knowledge databases to streamline business processes, enhancing organizational change initiatives.
- Developed and maintained governance documentation and Standard Operating Procedures (SOPs), ensuring compliance and consistency across teams.
- Determined project technical needs and coordinated specifications, requirements, and deliverables with cross-functional teams.
Knowledge Manager
U.S. Immigration and Customs Enforcement (ICE)
01.2019 - 01.2020
- Led technical writing and training team to enhance agency-wide KM operations.
- Implemented Knowledge-Centered Service (KCS) standards using ServiceNow and SharePoint 2013.
- Managed technical writing and training team supporting agency-wide KM operations.
- Trained 50+ personnel on KM best practices and effective use of new solutions.
- Coordinated system installations and code-correction testing while providing project status updates to leadership.
Earlier Federal Knowledge Management Engagements
Various Federal Contracts
01.2014 - 01.2020
- Provided knowledge management support to U.S. Central Command J2, enhancing operations at the Joint Operations Center.
- Led knowledge management for Department of Veterans Affairs modernization project, facilitating enterprise transformation.
- Provided knowledge management assistance at U.S. Space Command fusion center, supporting operational efficiency.
- Developed KM web solutions and organized data for General Services Administration Project Management Office, improving information accessibility.
- Analyzed open-source critical infrastructure cyber threats for the National Guard Bureau.
Education
Master of Science - Information Technology
Strayer University
Arlington, VA01-2013
Bachelor of Arts - Communications
University of West Florida
Pensacola, FL01-2010
Skills
- Knowledge governance
- Knowledge-centered service
- SharePoint Online and 2013/2016
- Site migration strategy
- Power Apps and Automate
- Power BI and Dataverse
- Microsoft Power Platform
- ServiceNow expertise
- Business process development
- Requirements analysis
- Agile project management
- Software testing methodologies
- Program development and execution
- Team leadership
- Training initiatives
- SOP development
- DOD/DHS operations
Certification
- ITIL v4
- CompTIA Security+
- Knowledge Manager Professional (KM Pro)
Timeline
Knowledge Management Analyst
Redstone Arsenal
01.2026 - 06.2026
SharePoint Administrator
National Ground Intelligence Center (NGIC)
01.2024 - 04.2025
Knowledge Manager
Joint Interoperability Test Command (JITC)
10.2021 - 10.2023
Knowledge Manager
Global Integrated Operations Collaboration Center (GIOCC)
01.2020 - 01.2021
Knowledge Manager
U.S. Immigration and Customs Enforcement (ICE)
01.2019 - 01.2020
Earlier Federal Knowledge Management Engagements
Various Federal Contracts
01.2014 - 01.2020
Master of Science - Information Technology
Strayer University
Bachelor of Arts - Communications
University of West Florida