Hannah Hopper
Chandler,Az
Summary
Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Optum Specialty Pharmacy
02.2020 - 08.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Customer Service Representative
OptumRx/United HealthCare
09.2018 - 02.2020
- helped members identify their benefits, refill medications with our mail order service,
- Advocated to the best of my abilities the answer to any questions they may have on their prescription benefit plan, identify any issues related to their benefits
- Copay pricing, in and out of network pharmacies
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier/Shift Supervisor/pharmacy tech
CVS/Pharmacy
12.2013 - 09.2018
- Completed store opening and closing procedures and balanced tills.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Applied security, safety and loss prevention strategies during shifts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Education
No Degree - Pharmacy Technology
PTCB Course
Phoenix, AZ2022
High School Diploma -
Hamilton High School
Chandler, AZ05.2013
Skills
- Customer Service Excellence
- Healthcare Operations
- Conflict Resolution
- Inventory Management
- Time Management Skills
- Product Knowledge
- Microsoft Office
- Medical History Documentation
- Insurance Practices
- Prescriptions Management
- Regulatory Compliance
- Claims Handling and Coverage Verification
Timeline
Patient Care Coordinator
Optum Specialty Pharmacy
02.2020 - 08.2023
Customer Service Representative
OptumRx/United HealthCare
09.2018 - 02.2020
Cashier/Shift Supervisor/pharmacy tech
CVS/Pharmacy
12.2013 - 09.2018
No Degree - Pharmacy Technology
PTCB Course
High School Diploma -
Hamilton High School
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