Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Horne

Pamplin,VA

Summary

Dedicated worker with a proven track record in customer service and business management. Demonstrated skills in problem-solving and teamwork, excelling at building relationships and driving revenue growth while maintaining operational efficiency.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Homemaker

Myself
05.2024 - Current
  • Manage all household finances, schedules, and create a daily routines for my family.

Business Owner

Myself
07.2021 - 04.2024
  • Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
  • Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
  • Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
  • Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Developed successful marketing campaigns to drive store traffic, utilizing both digital platforms and local community events.
  • Coordinated with local media outlets for press coverage and advertising opportunities to increase brand awareness within the community.
  • Built a loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions.
  • Increased boutique sales by implementing effective visual merchandising strategies and regularly updating product displays.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

BDC Manager

Pinkerton Lynchburg Chevrolet GMC
05.2021 - 07.2021
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Successfully analyzed transactions and service reports.
  • Answered phone calls while scheduling service appointments.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Monitored daily service reports and all transactions made in the service department.

Hotel Front Desk Clerk

Appomattox Inn And Suites
03.2021 - 05.2021
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Collected room deposits, fees, and payments.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.

Sales Associate

That's Too Cute Boutique
09.2019 - 05.2021
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Not Completed - Business Administration

Southside Community College
Keysville, VA

High School Diploma -

Appomattox County High School
Appomattox, VA
05-2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Computer skills
  • Multitasking Abilities

Timeline

Homemaker

Myself
05.2024 - Current

Business Owner

Myself
07.2021 - 04.2024

BDC Manager

Pinkerton Lynchburg Chevrolet GMC
05.2021 - 07.2021

Hotel Front Desk Clerk

Appomattox Inn And Suites
03.2021 - 05.2021

Sales Associate

That's Too Cute Boutique
09.2019 - 05.2021

Not Completed - Business Administration

Southside Community College

High School Diploma -

Appomattox County High School

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Hannah Horne