Hannah Johnson
Niles,IL
Summary
Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events. I'm results driven, work efficiently, and genuinely care about the clients I service.
Overview
8
8
years of professional experience
Work History
Senior Esthetician
Legendary Spa
05.2023 - Current
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Acquired extensive knowledge on VIpeel, chemical peels, dermaplaning, milia extraction, and hydrafacials.
- Developed customized treatment plans for clients with unique skin concerns, resulting in improved skin health.
- Increased customer retention rates by building a strong rapport with clients and addressing their individual needs.
- Improved overall spa revenue by upselling treatments and retail products effectively.
- Expanded clientele base through targeted marketing efforts such as social media promotions and referral programs.
- Achieved high levels of client satisfaction by tailoring treatments to address specific lifestyle factors and skin concerns.
Licensed Esthetician
Face Foundrie
08.2021 - 04.2023
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm and exceptional customer experience.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Discussed procedures and treatment options with clients.
- Performed facials, chemical peels, dermaplaning, signature hydrafacials, brow/lip waxing, brow tinting, brow henna, and lash lift and tint services.
Marketing Manager
Yoga Six
10.2020 - 08.2021
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Implemented creative partnership building, event sponsorship, activation platforms and consumer experience design.
Freelance Makeup Artist
MAC Cosmetics
10.2017 - 08.2021
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Applied makeup in accordance with personal style and event specific.
- Scheduled onsite and offsite makeup appointments for clientele.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Cosmetic Counter Manager
Bobbi Brown Cosmetics
10.2016 - 10.2017
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Analyzed sales, wrote sales reports and set sales goals for counter.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Collaborated with the cosmetic store manager and account executive to plan and prepare for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
Education
Licensed Esthetician - Aesthetician
G Skin And Beauty Institute
Schaumburg, IL09.2021
Skills
- Front Desk Management
- Comprehensive in medical terminology
- Acne treatment specialization
- Chemical peel proficiency
- Eyebrow shaping mastery
- Hydrafacial mastery
- Spa retail sales expert
- Social Media Marketing
- Dermaplane mastery
Timeline
Senior Esthetician
Legendary Spa
05.2023 - Current
Licensed Esthetician
Face Foundrie
08.2021 - 04.2023
Marketing Manager
Yoga Six
10.2020 - 08.2021
Freelance Makeup Artist
MAC Cosmetics
10.2017 - 08.2021
Cosmetic Counter Manager
Bobbi Brown Cosmetics
10.2016 - 10.2017
Licensed Esthetician - Aesthetician
G Skin And Beauty Institute
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