Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Affiliations
Timeline
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Hannah Howard

Baker,LA

Summary

Find a job where I can work with people on a deeper level while learning many new things. History of effectively fulfilling orders in high-volume warehouse settings. Proficient in loading, unloading and staging merchandise. Adept at safely operating equipment to meet production goals.

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

7
7
years of professional experience

Work History

Fulfillment Associate

Target
Baton Rouge, LA
05.2021 - 10.2023
  • Fulfill orders for customer, making sure they have the best customer experience without coming inside
  • Located merchandise from shelves and storage areas to fill orders.
  • Assisted customers with pick-up orders at designated loading docks or drive-through areas.
  • Followed proper packaging requirements depending on order size and type.
  • Evaluated merchandise condition and accounted for items in system.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Compared merchandise invoices to items actually received.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Communicated effectively with other departments regarding order status updates.
  • Accepted, processed and quickly filled orders.
  • Ensured timely delivery of orders by coordinating with internal transportation team members.

Customer Service Representative

InfoCision
, LA
06.2020 - 11.2020
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Mentored junior team members and managed employee relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Led on- and off-site customer support teams across multiple time zones.
  • Made outbound calls to obtain account information.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Health Care Assistant/Supply Technician

Baton Rouge Clinic
Baton Rouge, LA
08.2018 - 01.2019
  • Fulfill supplies needed for doctors and surgeons or nurses for their patient
  • Gather supplies that are needed and also order supplies needed for the hospital.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Counseled patients on pain management, treatment procedures and physician instructions.
  • Coordinated care with physicians and other healthcare professionals.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Supported unit efficiency by maintaining current and accurate clerical paperwork.
  • Assessed each unit's unique equipment needs.
  • Performed weekly inventories to ensure availability of necessary supplies.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Unpacked, inspected and catalogued incoming shipments of medical supplies.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Monitored trends with potential to affect supply accountability to identify and rectify performance factors.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Processed orders for medical equipment, supplies and pharmaceuticals.
  • Maintained accurate records of all inventory items received and distributed.
  • Verified adherence to performance requirements through audit tracking.
  • Delivered top-quality technical support services to both military and civilian clients.

Assistant

Congressman Garrett Graves
Baton Rouge, LA
08.2017 - 06.2018
  • Proofread documents prior to distribution to ensure accuracy of content.
  • Encouraged and improved cross-department internal communication.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Greeted visitors, clients and guests in a professional manner.
  • Maintained positive working relationship with fellow staff and management.
  • Entered data into databases accurately and efficiently.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Organized and maintained filing systems for documents and records.
  • Received and distributed mail, letters and packages.
  • Generated weekly progress reports summarizing tasks completed during the week.
  • Answered incoming calls and recorded accurate messages.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Served as contact person and source of information to maintain good communication with clients.

Accounting Clerk

Neighbors Federal Credit Union
Baton Rouge
09.2016 - 05.2018
  • Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.
  • Established and maintained automated and manual accounting records, post receipts and turn-ins and performed dues-ins and dues-outs accounting.
  • Matched orders with invoices and recorded required information.
  • Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Compiled and reported on expense data to aid in budget planning.

Education

High school or equivalent -

Cristo Rey Baton Rouge Franciscan High School
Baton Rouge, LA
05-2020

Bachelor of Science -

Baton Rouge Community College
Baton Rouge, LA

Skills

  • Excel
  • Word
  • Printing
  • Scanning
  • Mail
  • Customer Service (3 years)
  • Cold Calling
  • Account Management
  • Salesforce
  • Telemarketing
  • Sales
  • Microsoft Powerpoint
  • Outbound Sales
  • Inside Sales
  • Phone Etiquette
  • Business Development
  • Leadership
  • Customer service
  • Typing
  • Customer Service
  • Order Processing
  • Product Packaging
  • Schedule Coordination
  • Order Picking
  • Material Handling
  • Staff Scheduling
  • Relationship Building
  • Pulling and Preparing Orders
  • Friendly and Courteous
  • Order Accuracy
  • Work Prioritization
  • Willing to Learn
  • Detail Oriented
  • Physical Stamina
  • Teamwork and Collaboration

Assessments

  • Customer service, Proficient, 02/01/21, Identifying and resolving common customer issues
  • Call center customer service, Proficient, 05/01/21, Demonstrating customer service skills in a call center setting

Personal Information

Work Permit: Authorized to work in the US for any employer

Affiliations

  • Long Walks
  • Eating Out
  • Reading
  • Binge Watching TV Series
  • Community Outreach

Timeline

Fulfillment Associate

Target
05.2021 - 10.2023

Customer Service Representative

InfoCision
06.2020 - 11.2020

Health Care Assistant/Supply Technician

Baton Rouge Clinic
08.2018 - 01.2019

Assistant

Congressman Garrett Graves
08.2017 - 06.2018

Accounting Clerk

Neighbors Federal Credit Union
09.2016 - 05.2018

High school or equivalent -

Cristo Rey Baton Rouge Franciscan High School

Bachelor of Science -

Baton Rouge Community College
Hannah Howard