HANNAH HOWICK
Bonney Lake,WA
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people cheerfully in person and consistently upholding professional standards. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and committed to the highest quality of service. Positive and upbeat and makes guests feel welcome while balancing diverse business requirements. Successful in maintaining productivity and calm in fast-paced environments. Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Sales Associate
Floform Countertops
05.2023 - 07.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
Restaurant Hostess
RIVERSIDE MONGOLIAN GRILL
08.2021 - 05.2022
- Greeted guests and sat customers at tables
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Escorted guests to seating area
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Creative Problem Solving
- Self-Motivated
- Honor Roll throughout high school
- International Baccalaureate Diploma Candidate
- Accommodated guests with children and special needs to promote comfortable dining experience
- Developed long-term relationships with customers to increase opportunities for repeat business
- Managed guest expectations by relaying information regarding hours and wait times
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Stayed attentive to seat guests quickly
- Communicated with servers about new tables and customer comments
- Personable and Friendly
- Multitasking and Prioritization
- Flexible and Adaptable
- Warm and Welcoming
- Highly Organized
- Service Prioritization, Resolved customer service and food-related issues to maintain guest satisfaction
- Checked dining and serving areas to verify proper cleanliness and readiness for guests
- Collected reservation information and communicated updates to guests via mobile device or in-person
- Greeted guests and gathered information to seat groups or place on waitlist
- Monitored dining area to assess server capacity and estimate wait times
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Cleaned and restocked counter areas
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Education
Bachelor of Science - Philosophy of Politics Law And Economics
University of Arizona
Tucson, AZ05.2026
High School Diploma -
Sumner High School
Sumner WA06.2022
Skills
- Cleaning and Sanitizing
- Guest Greeting and Seating
- Attention to Detail
- Speaking Clearly
- Teamwork and Collaboration
- Listening Skills
- Verbal and Written Communication
- Customer Service
- Adapt to Diverse Groups
- Answering Customer Questions
Accomplishments
- Dining Customer Service
- Table Setting Arrangements
- Seating Assignment Preparation
- Workflow Optimization
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sales Associate
Floform Countertops
05.2023 - 07.2023
Restaurant Hostess
RIVERSIDE MONGOLIAN GRILL
08.2021 - 05.2022
Bachelor of Science - Philosophy of Politics Law And Economics
University of Arizona
High School Diploma -
Sumner High School
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