Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Hullinger

Norman,OK

Summary

Adaptable manager, motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Veteran non profit professional adept at learning any new role, skill, or policy in order to apply and develop a successful organization and team.

Overview

15
15
years of professional experience

Work History

Senior Academic Success Manager

CASP.
Norman, Oklahoma
06.2022 - Current
  • Ensured compliance with curriculum requirements and academic standards.
  • Monitored student-tutor relationships and progress to ensure effective learning while maintaining positive relationships.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Maintained up-to-date records of Student and Tutor attendance, session information, challenges and solution outcomes.

Senior Program Manager

Community After School Program Casp
Norman, OK
10.2009 - 06.2022
  • Ensured compliance with applicable laws, regulations, policies, procedures, and standards throughout the program lifecycle.
  • Collaborated with key stakeholders to define success criteria for programs and projects.
  • Established appropriate governance structures for programs and projects based on organizational needs.
  • Analyzed data from multiple sources in order to make recommendations on how best to improve program efficiency.
  • Identified potential risks associated with projects and developed strategies to mitigate them.
  • Monitored team performance against established goals and objectives by providing coaching when necessary.
  • Provided technical assistance in resolving issues encountered during the course of a project.
  • Developed and managed program plans, schedules, budgets, and performance metrics.
  • Reviewed project progress reports, identified areas of improvement, and provided feedback as needed.
  • Designed training materials used by team members when onboarding new personnel or introducing process improvements.
  • Provided guidance to team members on project tasks and timelines.
  • Managed change requests related to scope changes or requested modifications during the course of a project.
  • Created and maintained project documentation to ensure consistency of processes across the organization.
  • Traveled to sites to perform network upgrades, troubleshooting and system modifications.
  • Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
  • Spearheaded programs while serving as primary contact for client.
  • Maintained equipment to facilitate operations and reduce workflow interruptions.
  • Coached, mentored and trained personnel to create positive working environment.
  • Led teams to achieve operational standards and meet safety, quality, and delivery metrics.
  • Stayed abreast of local, state, and federal regulations impacting corporate compliance.
  • Identified and assessed risks and deployed proactive mitigation plans that met budgetary parameters and resolved issues.
  • Established operational priorities to meet contractual requirements on time and within budget.
  • Built lasting and lucrative partnerships with new and existing customers through continuous engagement and monitoring service quality.
  • Interfaced with professionals to coordinate activities to support program needs.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Proposed or approved modifications to project plans.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Education

Some College (No Degree) - Social Work

University of A Oklahoma
Norman, OK

Skills

  • Marketing
  • Staff Development
  • Operations Management
  • Contract Management
  • Workforce Management
  • Strategic Planning
  • Performance Management
  • Policy Implementation
  • Staff Management
  • Project Management
  • Schedule Preparation
  • Complex Problem-Solving
  • Time Management
  • Cross-functional team management
  • Team Leadership
  • Negotiation
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Innovation management
  • Performance Evaluations
  • Verbal and written communication
  • Staff Training and Development
  • Key Performance Indicators

Timeline

Senior Academic Success Manager

CASP.
06.2022 - Current

Senior Program Manager

Community After School Program Casp
10.2009 - 06.2022

Some College (No Degree) - Social Work

University of A Oklahoma

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Hannah Hullinger