Hannah Hunt
Berlin,USA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Blaster
Hunt Log Homes
Berlin, WI
05.2023 - Current
- Collaborated with other crew members to ensure efficient completion of tasks within time frames specified by clients.
- Identified potential problems that could arise during the course of a project prior to its commencement.
- Used biodegradable corn cob media with a special blaster; stripping off the old stain, mildew, water stains, etc. from the logs or many wood sidings.
- Completed day-to-day duties accurately and efficiently.
Economic Support Specialist
Green Lake County
04.2022 - 10.2022
- Met with potential applicants to assess current situation(s), gather information, examine available resources, and explain program requirements
- Worked with a consortium of 9 counties in a Call/Change Center to provide participants quality customer service, the correct amount of benefits and the coordination of services
- Performed eligibility determinations, re-determinations and changes for applicants/recipients of Food Stamps, Medical Assistance, Child Care, Long Term Care, Energy Assistance, and other supportive services as directed by the Unit Manager
- Maintained case records and case data for entry into Economic Support Systems (CARES) and other software and internet-based eligibility systems (CWW) in an accurate and timely manner
- Researched, interpreted, and explained federal, state, and local policies governing eligibility, legal rights, and responsibilities of applicants and participants
- Collected, investigated, and verified data regarding applicants/recipients financial and non-financial situations
Correctional Officer
Waushara County
07.2020 - 12.2021
- Managed the safety, security, welfare and supervision of adult offenders with direct supervision of 70-plus offenders
- Properly booked arrestee's into the jail as indicted by the arrest citation and complaint, court order, warrant, or other suitable documentation
- Inventoried inmates' personal property; obtained fingerprints, DNA samples, and signatures as needed
- Effectively acted as a liaison between corrections staff, police officers, clerk of courts, parole officers, lawyers, and judges
- Interpreted complex court orders and other paperwork affecting length of incarceration; computed sentence lengths, credits and release dates
- Classified the inmate population based on their arrest history, current offense, risk factors, violence potential, and medical/mental health needs to ensure safety
- Initiated appropriate disciplinary actions when inmate behavior jeopardized the orderly operation of the facility
- Created, maintained, and updated physical and electronic records and adhered to the confidentiality of pertinent information of inmates
Education
Bachelor of Science - Psychology, Concentration in Human Services
University of WisconsinStevens Point
Stevens Point, WI05-2020
Skills
- Professional Responsibility
- Maintains Confidentiality
- Outstanding Organizational Abilities
- Efficient
- Detail-oriented
- Demonstrates initiative
- Able to work independently
- Exceptional customer service skills
- Ability to work with people of all ages
- File and Record Maintenance
- De-escalation Techniques
- Computer Proficient
- Public Assistance Programs
- Creative Problem Solver
Timeline
Blaster
Hunt Log Homes
05.2023 - Current
Economic Support Specialist
Green Lake County
04.2022 - 10.2022
Correctional Officer
Waushara County
07.2020 - 12.2021
Bachelor of Science - Psychology, Concentration in Human Services
University of WisconsinStevens Point
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