Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hannah Ideis G9 Step 10 (+1yr)

Fremont,CA

Summary

Interested in pursuing a new role after graduating on May 2020, with a Bachelors Degree in Applied Science and Allied Health . This conducts skills such as management and leadership roles. Recently pursuing new
career change to become a Management and Program Analyst, with proven history of enhancing leadership operations. Recently studying for Masters degree in Health Administration. Proficient in best practices, leadership strategies and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions. Enthusiastic Program Analyst, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer satisfaction and troubleshooting. Motivated to learn, grow and excel in Veterans Affairs administrative duties and responsibilities. Day-to-day management Livermore CBOC caring for patients, administrative duties, and working with all PACT services. Results-driven and innovative with excellent pitching and project management abilities. Articulate and tactful with good mediation and consensus-building abilities.

Overview

12
12
years of professional experience

Work History

Operations Specialist GS9-10

Veterans Affairs Palo Alto Health Care System
Livermore, CA
08.2021 - Current
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Representative for patient advocate.
  • Operates and runs huddles daily.
  • Developing space committee ideas and developing safety precautions for Livermore CBOC.
  • Handles several calls/Teams messages per day to address customer inquiries and concerns.
  • Oversaw daily operations to ensure high levels of productivity.
  • Exceeded goals through effective task prioritization and great work ethic.

Registered Diagnostic Cardiac Sonographer

Stanford Health Care- Valleycare
Pleasanton, CA
11.2019 - Current

● Use of agitated saline

Team building in writing reports and correlating results with physicians
●Critical findings are reported to cardiologist within appropriate time
● On call mostly during weekends
● Complete 6 or more echo's per day
● Improving efficiency and documenting important calculations
● Up to date with CME's and CPR
● Stress echocardiograms

  • Health stream tasks up to date

Registered Diagnostic Cardiac Sonographer (MIT)

Veterans Affairs Palo Alto Health Care System
Livermore, CA
04.2019 - 08.2021

GS8-10

  • Work independently in Livermore clinic. Responsible to care for patients, build self confidence in understanding critical events and how to follow up with care.
  • Administrative work establishing dependable ongoing advancement in the clinic environment.
    ● Oversee office inventory activities and regulatory compliance
    requirements to promote safety and conformance.
    ● Trained new employees at Palo Alto.
    Open communication and objective through following regular
    correspondence and keep updated with schedule updates and
    meetings.
    ● Management including troubleshooting, maintenance, and updates
    with specific software within departments.
    ● Oversee appointment scheduling and itinerary coordination for both
    patients and physicians needs.
    ● Improving customer satisfaction being readily available at all times.
    Improving office operations by patient correspondence, recording
    customer satisfaction with data communications.
    ● Produced spreadsheets and collecting data for work volume and stats
    in Livermore office.
    ● Cardiac Sonographer at VA Healthcare System. Typical assignments
    involve operating medical equipment or instruments in connection
    with variety of procedures which require a high degree of flexibility
    and judgment. Able to recognize evidences of cardiac emergencies on
    echocardiogram including acute myocardial infarction, serious
    arrhythmias, cardiac tamponade, mobile mass, vegetation, ruptured ventricular wall and take appropriate action including notification
    directed to physician, activate code blue team and initiating
    cardiopulmonary resuscitation. Duties and responsibilities include but,
    are not limited to:
    Echocardiograms - work involves highly complex echocardiography
    imaging studies, recording for specific measurement, e.g. cardiac
    chamber size, wall thickness and wall motion, derive calculations of
    ejection fractions, cardiac output and abnormalities of left
    ventricular segmental wall motion. Independent evaluations to exam
    accurately and differentiate between normal and pathologic findings.
    Skilled in analyses and synthesizes sonographic examination and
    medical history and communicates findings to responsible
    cardiologist.
    ● 3D - Derived left ventricular function and chamber quantification.
    Adequately performs full volume and LV quantification.
    ● Doppler Studies - complex study involves using pulse-wave (PW) and
    continuous-wave (CW) recording information (Doppler Signals) for
    obstructive etiologies and regurgitation of valves and digitization.
    ● Transesophageal Echocardiograms - responsibility of setting up US
    equipment, ensuring that machine and TEE probe is unlocked,
    connected and ready for use. Responsible to note serial number of
    TEE probe. Tasks to assist operating and making adjustments to the
    ultrasound machine with best quality views can be visualized and
    recorded.
    ● Bubble Studies - Responsible for setting up syringes to be used and for positioning patient for procedure. Responsibility of operating the
    ultrasound machine so that best quality views are visualized and
    recorded.
    ● Ultrasound Opacification agents - Responsible for determining the
    need for use of ventricular opacification agent. Responsible to know
    risk and benefit of it use and proper handling of the opacification
    agent including storage and injections, responsible for setting up
    syringes to be used and for positioning patient for procedure.

Registered Diagnostic Cardiac Sonographer

Louis Stokes Cleveland VA Medical Center
Cleveland, Ohio
03.2014 - 04.2019
  • Same duties as current position. Transferred VA employee.

Education

Masters in Health Administration - Health Administration

Ohio University
Athens, OH
06.2023

Bachelor of Science - Bachelors in Applied Science And Allied Health

Youngstown State University
Youngstown, OH
05.2020

No Degree - LEAD X

TMS
Veterans Affairs
04.2021

Associate of Applied Science - Liberal Arts And Diagnostic Medical Sonographer

Cuyahoga Community College
Cleveland, OH

Skills

  • Preparing a wide variety of reports and dashboards for program analysis, upward reporting to managers and program leads, data validation, and other data calls, as required
  • Developing user guides based on existing manuals, also creates job aids and other user materials
  • Learning MS Excel or MS Access file, sets up the spreadsheet in a format with named columns and headers, filters the data to exclude unneeded rows, produces needed graphics, and saves the report for distribution and access
  • Proactive mindset
  • Planning, organizing, and implementing administrative and operational activities located in East Bay Site, mainly stationed in Livermore
  • Manage clinic, patients, and staff on a day to day basis
  • Process improvements daily, safely and emergency management, inventory for supplies, equipment utilization and manage independently
  • Flexibility to cross-coverage for all campuses if needed
  • Works with Ambulatory Care to promote best practices and effective problem solving processes throughout the Health Care System
  • Utilize process improvement and operational management knowledge and skills to identify and implement solutions when viable
  • Eager to learn how to develops designs and measures including wait time and missed opportunity data
  • Collaborates with the Clinical Applications and other services to develop databases tailored to PACT and primary care clinic needs
  • Patient advocate representative initiating customer service
  • Eager to be responsible for establishing and managing communication plans that identify target audience, appropriate messages, activities, and resources needed for effective communication, and communication plans for change management, incorporating multiple channels to manage expectations and disseminate project progress
  • Oversees clinic supervision to staff delegated to services performing clinic profile coordination and management functions
  • Able to leads clinic profile team members to ensure analytics, goals, are being met using accurate and timely clinic management tools for their designated services/clinics
  • Provides technical advice to clinic personnel primarily at the clinic director and Patient Service Line (PSL) management level regarding scheduling, clinic profiles and workload
  • Responsible for oversight of all clinic set up options, clinic profiles and outputs
  • Assesses the best structure of clinics, based on national mandates and direction, facility needs, provider needs, patient needs, and data desired to be captured
  • Assumes overall responsibility for establishing and editing clinic changes, notifications, for new and established clinics and inactivating clinics in the system
  • Am able to be responsible for ensuring appointment reminder systems are set up accurately for all outpatient clinic locations
  • Able to learn how to validates accuracy of all clinic set up including locations & contact information that accurately direct patients to the clinical service
  • Motivated to learn how to develop and implements an in-depth training program for the Facility to ensure staff are properly educated and accountable for clinical profiles, scheduling, and data management
  • Interested in learning how to train clinic profile staff on the special instructions, proper clinic set up, requests, modifications, inactivation, and cancellations
  • Coordinates quality assurance efforts through assessments of workflow and procedures to develop means of improving service delivery to customers
  • Performs other duties as assigned
  • Participates in planning sessions and discussions of innovative ways to carry out assigned programs and new programs
  • Researches and investigates existing business management practices for application to agency and program operations
  • Creating vacancy announcements in an automated recruitment system
  • Consulting with managers to identify their recruitment and staffing needs, and developing strategies to meet those needs
  • Analyzes and evaluates interrelated issues for effectiveness, efficiency, and productivity on a quantitative and qualitative basis for substantive program operations, new or proposed legislation and regulations, organization structures, and methods
  • Refines procedures and systems for establishing, operating, and assessing the effectiveness of administrative control systems to prevent waste, loss and unauthorized or misappropriated use of agency assets

Accomplishments

  • Soon to graduate from Emerging Leadership Development Program (12/2022)
    ● Conduct a quantitative, qualitative, or mixed method research project involving data collection and analysis.
    ● Able to analyze health care-related issues.
    ● Demonstrate effective written and verbal communication skills.
    ● Coursework included how to utilize current technologies such as computer and online systems/services to access and communicate information.
    ● Dean's List Fall 2018-2019
  • Volunteer work for Labor Pool since COVID occurred.
  • Assisted with suicide prevention month gathering some items for patients in Livermore.
  • EOC rounds completed weekly with the success in improving each service for both patients and staff.

Timeline

Operations Specialist GS9-10

Veterans Affairs Palo Alto Health Care System
08.2021 - Current

Registered Diagnostic Cardiac Sonographer

Stanford Health Care- Valleycare
11.2019 - Current

Registered Diagnostic Cardiac Sonographer (MIT)

Veterans Affairs Palo Alto Health Care System
04.2019 - 08.2021

Registered Diagnostic Cardiac Sonographer

Louis Stokes Cleveland VA Medical Center
03.2014 - 04.2019

Masters in Health Administration - Health Administration

Ohio University

Bachelor of Science - Bachelors in Applied Science And Allied Health

Youngstown State University

No Degree - LEAD X

TMS

Associate of Applied Science - Liberal Arts And Diagnostic Medical Sonographer

Cuyahoga Community College
Hannah Ideis G9 Step 10 (+1yr)