Overview
Work History
Education
Skills
Timeline
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Hannah J. Sutphin

Hannah J. Sutphin

Yorktown,VA

Overview

2
2
years of professional experience

Work History

Front Desk Associate

Advanced ENT & Allergy
Newport News, VA
2023.06 - Current
  • Quickly and accurately answered patient questions via phone, email, and interpersonal.
  • Used internal software to process appointment schedules, check-ins and check-outs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Spa Supervisor

Kingsmill Resort & Spa
12.2022 - Current
  • Managed expenses and controlled costs through proper salon budget development and monitoring.
  • In charge of payroll for 10 Independent Contractors.
  • Generated reports to track spa performance and make recommendations for improvement.
  • Managed activities related to staff training, treatment procedures, inventory management, and marketing.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Adequately trained in hiring new staff and overall training process.

Spa Coordinator

Kingsmill Resort & Spa
04.2022 - 12.2022
  • Managed over 50 customer calls per day and scheduled appointments based on which technicians were working and when.
  • Skilled in handling laundry, cleanliness of facility, and basic upkeep of Spa.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Led spa tours for new members to familiarize guests with services provided.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Recommended spa treatments and services, boosting sales, and bringing in new clientele.
  • Answered questions about spa treatments offered and spa's amenities.
  • Trained and supervised spa staff on best practices, sales techniques, and customer service.
  • Inspected salon stock, identifying shortages, replenishing items, and maintaining consistent spa inventory.
  • Maintained solid knowledge base of all spa and resort products and services.

Education

Professional Esthetician

American Spirit Institute
Williamsburg, VA
05.2023

Bachelor of Science - Biology

University of Lynchburg
Lynchburg, VA
05.2021

Skills

  • Motivational Leadership
  • Client Service Management
  • Payment Collection
  • Operational Planning
  • Maintaining Clean Work Areas
  • Social Perceptiveness
  • Schedule Appointments
  • Promote Products
  • Industry Standards
  • Active Learning
  • Skin Care
  • Client Needs Assessment

Timeline

Front Desk Associate

Advanced ENT & Allergy
2023.06 - Current

Spa Supervisor

Kingsmill Resort & Spa
12.2022 - Current

Spa Coordinator

Kingsmill Resort & Spa
04.2022 - 12.2022

Professional Esthetician

American Spirit Institute

Bachelor of Science - Biology

University of Lynchburg

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Hannah J. Sutphin