Hannah J. Sutphin
Yorktown,VA
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Advanced ENT & Allergy
Newport News, VA
2023.06 - Current
- Quickly and accurately answered patient questions via phone, email, and interpersonal.
- Used internal software to process appointment schedules, check-ins and check-outs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Spa Supervisor
Kingsmill Resort & Spa
Williamsburg, Virginia
12.2022 - Current
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- In charge of payroll for 10 Independent Contractors.
- Generated reports to track spa performance and make recommendations for improvement.
- Managed activities related to staff training, treatment procedures, inventory management, and marketing.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Adequately trained in hiring new staff and overall training process.
Spa Coordinator
Kingsmill Resort & Spa
Williamsburg, Virginia
04.2022 - 12.2022
- Managed over 50 customer calls per day and scheduled appointments based on which technicians were working and when.
- Skilled in handling laundry, cleanliness of facility, and basic upkeep of Spa.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Led spa tours for new members to familiarize guests with services provided.
- Greeted spa guests warmly to create positive first impression of establishment.
- Recommended spa treatments and services, boosting sales, and bringing in new clientele.
- Answered questions about spa treatments offered and spa's amenities.
- Trained and supervised spa staff on best practices, sales techniques, and customer service.
- Inspected salon stock, identifying shortages, replenishing items, and maintaining consistent spa inventory.
- Maintained solid knowledge base of all spa and resort products and services.
Education
Professional Esthetician
American Spirit Institute
Williamsburg, VA05.2023
Bachelor of Science - Biology
University of Lynchburg
Lynchburg, VA05.2021
Skills
- Motivational Leadership
- Client Service Management
- Payment Collection
- Operational Planning
- Maintaining Clean Work Areas
- Social Perceptiveness
- Schedule Appointments
- Promote Products
- Industry Standards
- Active Learning
- Skin Care
- Client Needs Assessment
Timeline
Front Desk Associate
Advanced ENT & Allergy
2023.06 - Current
Spa Supervisor
Kingsmill Resort & Spa
12.2022 - Current
Spa Coordinator
Kingsmill Resort & Spa
04.2022 - 12.2022
Professional Esthetician
American Spirit Institute
Bachelor of Science - Biology
University of Lynchburg