Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Jackson

Charlotte,NC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Customer Service Manager

Wells Fargo & Company
10.2019 - Current
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Case Manager Specialist

University Eye Associates
01.2014 - 10.2019
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Enhanced communication between clients and service providers, resulting in better coordination of care.
  • Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
  • Collaborated with interdisciplinary teams to provide comprehensive support for clients facing complex challenges.
  • Managed high caseloads efficiently, prioritizing cases based on urgency and need.
  • Facilitated successful client transitions from institutional settings to community-based living environments.
  • Trained new team members on best practices in case management, contributing to a consistent quality of care across the organization.
  • Provided crisis intervention and support during critical incidents involving clients or their families.

Medical Assistant /Nursing Home Health Aide

Novant Presbyterian Medical Center
06.2011 - 01.2014
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.

Education

High School Diploma -

Crossroads Charter
06.2011

Skills

  • Call Center Operations
  • Service Delivery Optimization
  • Regulatory Compliance
  • Audit Support
  • Project Management
  • Staffing Coordination
  • Technical Support
  • Schedule Coordination
  • Quality Assurance

Timeline

Customer Service Manager

Wells Fargo & Company
10.2019 - Current

Case Manager Specialist

University Eye Associates
01.2014 - 10.2019

Medical Assistant /Nursing Home Health Aide

Novant Presbyterian Medical Center
06.2011 - 01.2014

High School Diploma -

Crossroads Charter

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Hannah Jackson