Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Jackson

Porterville,CA

Summary

Dynamic and results-driven professional with extensive experience at Starbucks Coffee Company, excelling in cash handling and staff management. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in training and mentoring employees, fostering a collaborative environment that drives performance and efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks Coffee Company
02.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Assistant Store Manager

Starbucks Coffee Company
11.2021 - 06.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Financial Aid Assistant

Porterville College
06.2018 - 02.2019
  • Contacted families and students about late payments and account statements.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Provided one-on-one counseling sessions for students seeking guidance on managing their educational expenses effectively.
  • Assisted students with completing complex financial aid forms, ensuring timely submission and accurate data entry.
  • Supported the development of targeted financial aid outreach programs, leading to increased awareness among potential applicants.

Cashier

Walmart Corporation
07.2015 - 06.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Associate of Arts - Social Science

Porterville College
Porterville
05-2018

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Cash handling expertise
  • Staff development
  • Training and mentoring
  • Inventory control and record keeping
  • Operations management
  • Conflict resolution techniques
  • Schedule management

Certification

California Food Manager Certification

Timeline

Assistant Store Manager

Starbucks Coffee Company
11.2021 - 06.2023

Shift Supervisor

Starbucks Coffee Company
02.2019 - Current

Financial Aid Assistant

Porterville College
06.2018 - 02.2019

Cashier

Walmart Corporation
07.2015 - 06.2016

Associate of Arts - Social Science

Porterville College

Similar Profiles

CREATE PROFILE