Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hannah James

Jonesboro,AR

Summary

Determined professional possessing proven skills of customer service, problem-solving, and communication, as well as a drive to apply my knowledge to any given situation. Aiming to leverage my abilities to successfully meet the demands of your company.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Fitness Trainer

Planet Fitness
Jonesboro, AR
12.2023 - Current
  • Conducted assessments of muscle strength, flexibility, endurance, balance, coordination, body composition and other physical abilities.
  • Developed individualized fitness plans tailored to the needs and goals of clients.
  • Encouraged clients to stay motivated throughout their workouts.
  • Assisted clients with selecting appropriate weight levels and equipment use.
  • Communicated effectively with colleagues about client progress reports.
  • Monitored client progress and adjusted program accordingly.
  • Designed specialized programs for different age groups ranging from children to seniors.
  • Maintained records of client attendance, measurements, fitness assessments, and program modifications.
  • Checked gym equipment for proper use and function.
  • Resolved member and guest complaints or notified supervisor for solutions.
  • Organized meetings with clients, optimizing calendar management.

Receptionist

Jack Leonard State Farm
Millington, TN
05.2022 - 01.2023
  • I answered an average of 30 calls and emails each day, spoke with customers regarding inquiries, resolved issues, and directed policyholders to insurance writers when necessary.
  • Processed payments within customer accounts, maintained policyholder records, scanned and sent out documents via fax, and managed the calendar for upcoming appointments.
  • Kept reception area orderly by arranging materials effectively.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Assisted customers in resolving account issues by providing accurate information in a timely manner.
  • Addressed customer complaints with professionalism and positivity.

Customer Service Lead

Wholesale ATV
Millington, TN
04.2021 - 01.2022
  • I answered an average of 100 calls each day.
  • Resolved concerns with products or services to help with retention, and drive sales.
  • Provided expertise on product knowledge, services, policies, and procedures to customers.
  • Maintained accurate records of customer interactions and transactions.
  • Reviewed customer feedback to identify areas for improvement in products and services.
  • Engaged in periodic discussions with leadership to review progress on initiatives tied to customer support functions.
  • Guided new employees through established service methods and organizational guidelines.

Education

High school diploma -

Skills

  • Customer Engagement
  • Calendar Management
  • Effective Solution Development
  • Knowledge of Sales Techniques
  • Goal Setting and Planning
  • Skilled in Microsoft Office Tools
  • First Aid and CPR
  • Collaborative Leadership
  • Encouragement Strategies
  • Effective Program Structuring
  • Reliability and punctuality
  • Interactive communication skills
  • Willingness to learn

Certification

  • NASM Certified Personal Trainer
  • CPR/AED Certification

References

References available upon request.

Timeline

Fitness Trainer

Planet Fitness
12.2023 - Current

Receptionist

Jack Leonard State Farm
05.2022 - 01.2023

Customer Service Lead

Wholesale ATV
04.2021 - 01.2022

High school diploma -

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Hannah James