Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Timeline

Hannah Jaso

Garden City

Work Preference

Desired Job Title

Workplace Experience Concierge

Work Type

Full Time

Location Preference

Hybrid

Important To Me

Personal development programs

Summary

Dynamic Workplace Experience Concierge at CBRE, adept at enhancing guest satisfaction through strategic issue management and exceptional communication skills. Recognized for consistently exceeding expectations and effectively training staff to improve service quality. Proficient in software applications, I thrive in fast-paced environments, ensuring seamless operations.

Overview

3
3
years of professional experience

Work History

Workplace Experience Concierge

CBRE
09.2022 - Current
  • Assisted guests with special needs or requests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's standard operating proceedures
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Education

Associate of Arts - Business Administration

Wayne County Community College, Detroit, MI
12-2025
  • [Number] GPA 3.15
  • Relevant Coursework: Principals of Management, Business Communications, Computer Applications, Marketing, Introduction to Business,
  • Professional Development: In progress; Facility Management Certification

Skills

  • Quickly adjusts to new situations
  • Consistent work performance
  • Strategic issue management
  • Skilled at prioritizing tasks simultaneously
  • Employee training
  • Coordinating events
  • Quality management
  • Skilled in managing professional relationships
  • Maintaining confidentiality
  • Strong verbal and written communication
  • Conflict resolution skills
  • Proficient in software applications

Accomplishments

    Improved operations by creating and implementing policies and procedures.

    Operated on-site in 7 facilities across portfolio.

    Developed professional relationships with key client contacts.

    Received multiple recognitions (awards, statements).

    De-escalated numerous situations.

    Had the pleasure in assisting with training others about job role.

    Exceeded performance review areas each year.

Languages

Spanish
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Workplace Experience Concierge - CBRE
09.2022 - Current
Wayne County Community College - Associate of Arts, Business Administration

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