Summary
Overview
Work History
Education
Skills
Timeline
Barista

Hannah Johnson

Murfreesboro,Tennessee

Summary

Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency.

Overview

2
2
years of professional experience

Work History

Barista

Compass - Starbucks
Cookeville, TN
02.2022 - 04.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Hostess

Hickory Falls Wood-fired Grille & Bar
Smyrna, TN
05.2019 - 06.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assisted managers with quickly resolving service- and food-related issues.

Education

High School Diploma -

Stewarts Creek High School
Smyrna, TN
05.2021

Skills

  • Customer Retention
  • Food Serving and Preparation
  • Display Maintenance
  • Menu Memorization
  • Coffee and Tea Preparation
  • Hospitality and Professionalism
  • Ability to Adapt
  • Beverage Preparation
  • Billing and Payment Processing
  • Communications Strategies

Timeline

Barista

Compass - Starbucks
02.2022 - 04.2022

Hostess

Hickory Falls Wood-fired Grille & Bar
05.2019 - 06.2021

High School Diploma -

Stewarts Creek High School

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Hannah Johnson