Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Hannah Johnson

Zephyrhills,FL
Hannah Johnson

Summary

A versatile and dynamic professional with a strong background in customer service, equipped with exceptional communication and problem-solving skills. Proven ability to manage relationships, resolve issues, and drive customer satisfaction. Highly adaptable and detail-oriented, with a positive attitude and a passion for delivering exceptional service.

Overview

12
years of professional experience

Work History

Geico

Customer Service Representative
11.2020 - Current

Job overview

- Demonstrated exceptional customer service skills by effectively resolving inquiries and issues.

- Utilized CRM system Salesforce to manage customer relationships and track interactions.

- Successfully managed insurance policies and supported underwriting processes.

- Maintained a positive and professional demeanor in high-pressure situations, ensuring customer satisfaction.

Wawa

Generalist
11.2018 - 11.2020

Job overview

- Played a key role in enhancing team productivity through organization and efficiency.

- Built strong relationships with colleagues and management, fostering a positive work environment.

- Provided top-notch customer service, processed transactions, and managed orders efficiently.

- Developed food service expertise by ensuring quality control and customer satisfaction.

Ace Hardware

Cashier
05.2012 - 05.2018

Job overview

- Managed cash transactions and operated POS systems with accuracy and speed.

- Offered exceptional customer service by addressing inquiries and guiding customers to products.

- Trained new team members in cashier operations, stock management, and customer engagement.

- Maintained a clean and organized workspace to enhance the overall shopping experience.

Kohls Department Store

Retail Sales Associate
07.2015 - 08.2016

Job overview

- Provided personalized assistance to customers, improving satisfaction and retention rates.

- Ensured a clean and organized storefront, enhancing the shopping experience for customers.

- Contributed to increased product visibility through effective signage and promotional displays.

- Managed merchandise restocking to maintain shelves and displays at optimal levels.

Education

Saint Leo University
Saint Leo, FL

Biology

Berean Academy
Lutz

High School Diploma
06.2010

Skills

- Expertise in Credit Card Payment Processing and Order Management

- Proven track record in Building Customer Trust and Loyalty

- Skilled in Issue Resolution and Complaint Handling

- Strong Multitasking and Prioritization Abilities

- Proficient in Upselling Products and Services

- Experience in Responding to Difficult Customers and Maintaining Professionalism

- Knowledge of POS Systems and Ordering Platforms

- Proficiency in Customer Account Management and Insurance Policy Handling

- Advanced Computer Skills in Microsoft Office Suite and Salesforce

- Creative Problem-Solving Skills and High-Energy Attitude

Timeline

Customer Service Representative

Geico
11.2020 - Current

Generalist

Wawa
11.2018 - 11.2020

Retail Sales Associate

Kohls Department Store
07.2015 - 08.2016

Cashier

Ace Hardware
05.2012 - 05.2018

Saint Leo University

Biology

Berean Academy

High School Diploma
Hannah Johnson