Hannah Johnson
Overland Park,KS
Summary
I am a senior at KU in the process of completing my degree in Communication Studies with a minor in Business and a certification in Professional Selling. I thrive in dynamic environments where I can meet, collaborate, and form connections with diverse groups of people. I excel at problem solving and enjoy sharing innovative ideas that cultivate success. I am confident that my drive, my passion to please, along with my determination to learn and desire to help others to succeed will be leading factors in my pursuit of a career in Human Resources and Business Recruitment post graduation.
Overview
4
4
years of professional experience
Work History
Childcare Lead Educator
Ivy League Day Camp
Overland Park, KS
08.2021 - 10.2023
- Utilized effective problem solving skills to handle challenging behavior from children.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Developed and implemented innovative lesson plans to meet the needs of a diverse student population.
- Organized and managed daily schedules for children, including meal times, naps, outdoor time and educational activities.
- Worked closely with other staff members to plan age-appropriate activities that promote physical, mental and emotional growth in children.
- Lead weekly meetings with staff to discuss issues related to childcare operations.
Server
Red Door Grill
Overland Park, Kansas
07.2020 - 07.2021
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Head Hostess
Red Door Grill
Overland Park, KS
09.2019 - 01.2021
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Resolved conflicts between customers in an efficient and professional manner.
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Bachelor of Science - Communication Studies
University of Kansas
Lawrence, KSSkills
- Interpersonal Communication Skills
- Analytical Skills
- Program Leadership
- Sales Techniques
- Point of Sale (POS) system operations
- Strong leadership
- Team Management
- Critical Thinking
- Behavior Management
- Strategic Thinking
- Adaptability and Flexibility
- Problem-solving aptitude
- Client Relationship Management
- Professionalism
- Team building
- Effective Communication
- Teamwork and Collaboration
- Written Communication
- Reliability
- Organizational Development
Timeline
Childcare Lead Educator
Ivy League Day Camp
08.2021 - 10.2023
Server
Red Door Grill
07.2020 - 07.2021
Head Hostess
Red Door Grill
09.2019 - 01.2021
Bachelor of Science - Communication Studies
University of Kansas