Hannah Jones
Jasper,GA
Summary
Proactive financial leader with history of quality customer service and financial expertise. Goes above and beyond to meet corporate objectives. Offering 10 years of successful banking experience and 14 years of leadership and customer experience.
Overview
14
14
years of professional experience
Work History
Assistant Branch Manager
Renasant Bank
Jasper, GA
08.2014 - Current
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Supervised branch team members and provided management with suggestions regarding performance assessments.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Provided training to new employees on company policies and procedures.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Coordinated marketing activities such as promotional campaigns, advertising.
- Networked within communities to identify and capitalize on business opportunities.
- Organized special events such as seminars or workshops related to banking services.
- Researched industry trends in order to identify potential growth opportunities for the business.
Customer Service Manager
Walmart
Jasper, GA
06.2010 - 08.2014
- Monitored staff performance to ensure adherence to customer service standards.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Education
Business Administration
Kennesaw State University
Kennesaw, GASkills
- Relationship building and management
- Account Retention
- Customer Retention
- Business Development
- Risk Management
- Team Development
- Financial Services
- Staff Management
- Strong interpersonal skills
- Strong leadership
Timeline
Assistant Branch Manager
Renasant Bank
08.2014 - Current
Customer Service Manager
Walmart
06.2010 - 08.2014
Business Administration
Kennesaw State University
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