HANNAH JONES
Fort Worth
Summary
Driven, hard working and fast learner with a proven ability to build strong relationships with clients. Highly organized and detail-oriented with excellent communication and interpersonal skills. Experienced in resolving customer inquiries and complaints in a timely manner. Expertise in refunds and changes, excellent customer service, and quick learning ability.
Overview
7
7
years of professional experience
Work History
Fulfillment
Academy
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Packing online orders and ship from store orders
- Interacting with customers when doing curbside orders
- Making sure packing labels match the correct customers invoice insuring there are not any errors in shipping or curbside
- Assisting customers with returns
- Multitasking while pulling orders and helping customers in the store if they have questions while doing fullfillment
Merchandise Manager
Dollar Tree
08.2023 - 03.2024
- Managed merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Helped with checking customers out when staffing was low
- Closing and balancing the cash deposits and cash drawers during the day and for the nightly deposit
Front Desk Associate
Bazooka Charlie's Barber Co.
06.2021 - 08.2022
- Greeted customers, provided customer service, and answered inquiries in a professional manner
- Handled cash transactions, credit card transactions, and check payments
- Strengthened customer relationships through personalized service
- Ensured accuracy of guest accounts and billing information
- Processed payments and refunds in an accurate and timely manner
- Scheduled appointments and reservations for guests
- Assisted customers with check-in and check-out procedures
- Responded to customer complaints in a prompt and courteous manner
- Maintained a clean and organized work area
- Provided front desk coverage during peak times
Business Office Assistant
All Saints' Episcopal School
09.2021 - 07.2022
- Processed incoming and outgoing mail, including sorting, logging, and distributing
- Greeted customers, answered phones, and responded to inquiries in a professional manner
- Proven ability to prioritize tasks and manage multiple projects while ensuring accuracy
- Performed light bookkeeping duties, including bank deposits, reconciliations, and payments
- Experienced in data entry, filing, record keeping, and organizing documents
- Performed administrative tasks, such as filing, photocopying, and scanning
- Developed and maintained filing systems and organized documents
- Provided excellent customer service in responding to customer inquiries and requests
Assistant Teacher
Compass Children's Academy
09.2019 - 04.2020
- Ensured classroom environment was clean and upheld to school safety protocols
- Tracked student attendance and class schedules
- Oversaw students during non-classroom times including in-between classes, during lunch, and on-field excursions
- Collaborated with lead teachers to recognize issues students were facing and recommend possible solutions
- Helped students adjust, learn, and socialize and reported to teachers about possible behavior issues
- Monitored student behavior and helped maintain discipline in the classroom, restraining students as needed
Team Member
Chick-fil-A
10.2017 - 11.2018
- Maintained excellent customer service while under high pressure situations and environments
- Resolved customer service and technical issues in a timely manner
- Implemented process and quality improvement initiatives
- Ability to adapt and thrive in different job duties/tasks
- Established and maintained a positive team environment and culture
- Handled cash and credit transactions efficiently and accurately
- Assisted with store opening and closing procedures
- Utilized POS system to accurately process customer orders
Education
High School -
Brewer High School
Fort Worth, TX05.2016
Skills
- Refunds and Changes
- Quick Learning Ability
- Cash Register
- Data Entry
- Complaint Handling
- Word processing and data entry
- Excellent Customer Service
- Call Forwarding
- Phone Operations
- Closing/Nightly Procedures
- Helpfulness
- Document filling
- Organized
Additional Information
In October of 2020, I started my own small business due to hiring freezes after COVID-19. In addition to that I also nannied for several families and friends. Those are the reasons for the gaps in my job history since they were not 'on paper'.
Timeline
Fulfillment
Academy
08.2024 - Current
Merchandise Manager
Dollar Tree
08.2023 - 03.2024
Business Office Assistant
All Saints' Episcopal School
09.2021 - 07.2022
Front Desk Associate
Bazooka Charlie's Barber Co.
06.2021 - 08.2022
Assistant Teacher
Compass Children's Academy
09.2019 - 04.2020
Team Member
Chick-fil-A
10.2017 - 11.2018
High School -
Brewer High School
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