HANNAH JONES
Ocoee
Summary
4+ years of experience in Sales and Customer Service. Dedicated to individualized customer service and company growth. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation skills critical for success in sales roles. Contributed to significant growth in client base and revenue. Polished in evaluating employee performance. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Global Resort Options
08.2023 - 05.2025
- Developed key customer relationships to increase sales.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Managed client accounts, ensuring timely follow-ups and addressing concerns promptly.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Manager
Club Pros
06.2022 - 08.2023
- Scheduled interviews for potential candidates.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed and motivated employees to be productive and engaged in work.
Administrative Assistant
Club Pros
03.2022 - 06.2022
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Handled financial transactions efficiently, maintaining accurate records for billing purposes.
- Coordinated and prioritized administrative tasks to enhance office efficiency.
- Managed communication between departments, facilitating collaboration on interdepartmental projects.
Appointment Setter
Executive Housing Strategies
01.2021 - 03.2022
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Resolved customer complaints promptly and efficiently.
- Developed and maintained relationships with potential customers through phone conversations.
- Answered telephones and directed calls to appropriate staff members.
Education
High School Diploma - undefined
Workforce Academy
Orlando, Florida05.2021
Skills
- Building rapport
- Scheduling appointments
- Meeting sales goals
- Pipeline building
- Computer skills
- Outgoing and friendly
- Outbound calling
- Customer service
- Product and service knowledge
- Sales closing
- CRM software proficiency
Certification
Travel Consultant
Timeline
Sales Representative
Global Resort Options
08.2023 - 05.2025
Manager
Club Pros
06.2022 - 08.2023
Administrative Assistant
Club Pros
03.2022 - 06.2022
Appointment Setter
Executive Housing Strategies
01.2021 - 03.2022
High School Diploma - undefined
Workforce Academy
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