Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hannah Jones

Forney,TX

Summary

Dynamic Medical Records Retrieval Specialist with a proven track record at Datafied, excelling in HIPAA compliance and project coordination. Enhanced patient outcomes through efficient record retrieval and developed strong relationships with healthcare professionals. Recognized for meticulous attention to detail and exceptional customer service, ensuring timely access to critical medical information.

Overview

9
9
years of professional experience

Work History

Medical Records Retrieval Specialist

Datafied
07.2022 - 07.2025
  • Collaborated with IT department on implementing EMR system enhancements that improved overall efficiency and user experience.
  • Supported clinical research initiatives by compiling relevant datasets from multiple sources for analysis purposes.
  • Expedited insurance claims processing by promptly acquiring necessary documentation from various sources.
  • Contributed to improved patient outcomes by ensuring the confidentiality and security of sensitive medical data.
  • Trained new Medical Records Retrieval Specialists, ensuring a thorough understanding of company policies and procedures.
  • Assisted in compliance audits, demonstrating adherence to industry regulations regarding medical record management.
  • Streamlined record retrieval processes, resulting in faster access to critical patient information.
  • Collaborated with other healthcare professionals to ensure the timely delivery of pertinent medical information.
  • Minimized risk exposure for the organization by conducting regular audits of stored records and addressing any discrepancies found.
  • Served as a reliable resource for colleagues seeking assistance or clarification on matters related to medical record retrieval processes.
  • Developed strong relationships with external partners, enabling efficient collaboration on shared projects and initiatives.
  • Diligently tracked and reported metrics related to medical record retrieval efforts, providing valuable insights into operational performance.
  • Achieved high levels of customer satisfaction by promptly addressing queries from both internal and external stakeholders regarding medical record requests.
  • Enhanced patient care by accurately and efficiently retrieving medical records for healthcare providers.

Payment Processor

Cyber Loans Inc
01.2018 - 11.2022
  • Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
  • Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
  • Streamlined payment processing by implementing efficient systems and organizational strategies.
  • Conducted regular reviews of internal controls within the payment processing function, recommending improvements as necessary for compliance purposes.
  • Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
  • Assisted in the development of training materials for new Payment Processors, ensuring a smooth onboarding process.
  • Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
  • Reduced errors in payment transactions by regularly reviewing and reconciling financial records.
  • Utilized software tools for effective tracking, analysis, and reporting on key performance indicators within the payment processing function.

Front Desk Agent

Lake Elsinore EconoLodge Hotel and Casino
04.2016 - 02.2018
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Education

High School Diploma -

Pennfoster
Paisley, FL

Skills

  • Multitasking capacity
  • HIPAA compliance
  • Decision-making
  • Electronic health records
  • Medical terminology expertise
  • Continuous learning mindset
  • Task prioritization expertise
  • Research and analysis
  • Resourcefulness and initiative
  • Interpersonal relationship building
  • Project coordination experience
  • Medical coding
  • Customer service

Languages

English
Full Professional

Timeline

Medical Records Retrieval Specialist

Datafied
07.2022 - 07.2025

Payment Processor

Cyber Loans Inc
01.2018 - 11.2022

Front Desk Agent

Lake Elsinore EconoLodge Hotel and Casino
04.2016 - 02.2018

High School Diploma -

Pennfoster

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Hannah Jones