Hannah Jordan

• Ensured strict compliance with health and safety regulations at all times.
• Supervised staff during shift changes to guarantee seamless transitions.
• Implemented company policies consistently across all shifts.
• Enforced store policies regarding returns, exchanges, refunds, and discounts.
• Assisted in training new employees to enhance team capabilities.
• Provided guidance and support to team members as required.
• Identified operational improvement opportunities and communicated them to management.
• Completed opening and closing duties to facilitate efficient business operations.

Prepared alcoholic and non-alcoholic beverages adhering to established recipe standards.

• Maintained cleanliness of glassware, utensils, and bar area through rigorous sanitation protocols.
• Monitored guest alcohol consumption to prevent over-intoxication and underage drinking.
• Greeted customers to provide exceptional service and resolve complaints effectively.
• Assisted in bar setup for efficient service shifts, enhancing operational flow.
• Organized storeroom inventory, ensuring sufficient supply of cups, napkins, and straws.
• Processed payments accurately via POS system to maintain financial integrity.
• Followed safety protocols while handling sharp tools and hazardous chemicals.

• Developed customized event plans through client collaboration to meet specific objectives.
• Coordinated all event setup aspects, including audiovisual equipment and seating arrangements.
• Created detailed timelines to ensure smooth execution from start to finish.
• Oversaw registration processes, ensuring accurate data collection and timely communication.
• Implemented innovative ideas that enhanced attendee experiences at events.
• Addressed client and guest concerns promptly to provide exceptional customer service.
• Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
• Collaborated with cross-functional teams for seamless event execution.

• Achieved 95% positive feedback ratings by building rapport with patrons and delivering responsive service.
• Demonstrated exceptional multitasking by managing six tables, with eight guests each, during peak hours.
• Provided tailored menu recommendations based on customer preferences and dietary restrictions.
• Resolved customer complaints promptly to maintain a positive dining atmosphere.
• Implemented upselling techniques, increasing average check size significantly.
• Assisted in the setup and breakdown of dining areas for special events, ensuring seamless transitions between services.

• Maintained clean and organized work area to enhance safety and operational efficiency.
• Collaborated with team members to consistently meet or exceed daily production goals.
• Inspected products for defects before packaging, implementing corrective actions as necessary.
• Followed standard operating procedures (SOPs) for accurate and efficient product packaging.
• Utilized computer systems for generating shipping labels and tracking inventory levels.

• Trained hosts to perform jobs efficiently and effectively.
• Maintained cleanliness of dining area by clearing tables, sanitizing surfaces, and restocking supplies.
• Processed cash transactions accurately using POS system while balancing cash drawer at shift end.
• Ensured compliance with food safety regulations for customer health and well-being.
• Collaborated with bartenders to prepare specialty cocktails per established recipes.
• Assisted in training new servers on restaurant policies and best practices for customer service.

• Prepared, baked, and served cookies to guests while maintaining high standards of quality.
• Produced high-quality baked goods, including breads, pastries, and cakes, exceeding customer expectations.
• Operated commercial baking equipment with precision, ensuring efficient production processes.
• Trained new bakery staff on proper techniques for mixing, shaping, proofing, and baking.
• Conducted regular taste tests and visual inspections to maintain product quality.
• Assisted in preparation of specialty items for holidays and special events.
• Resolved customer complaints promptly to enhance satisfaction and loyalty.
• Managed multiple tasks in a fast-paced environment while ensuring attention to detail.

• Created cold dishes such as salads, sandwiches, and appetizers for various events.
• Cooked hot entrees per recipes, maintaining high safety standards throughout.
• Ensured strict adherence to health department regulations for food safety.
• Collaborated with clients to finalize menu details before events.
• Arranged banquet tables with necessary dining essentials and decorations.
• Executed thorough cleanup after catered events, sanitizing all surfaces used.
• Designed attractive buffet setups, focusing on food presentation and labeling.
• Coordinated food preparation schedules to ensure prompt service during events.