Hannah Josephine Immerman
Orlando,FL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Sedgwick Delegated Authority
11.2023 - 06.2025
- Efficiently processed incoming and outgoing mail, including the creation of FedEx labels and management of outgoing checks for Account Managers overseeing property claims.
- Utilized ImageRight and CTABS systems to accurately index, organize, and maintain comprehensive documentation for property claims.
- Delivered exemplary customer service by communicating with clients and vendors in a professional and empathetic manner through the Genesys phone system.
- Maintained strict confidentiality and handled sensitive information with discretion, ensuring alignment with company policies and regulatory standards.
- Collaborated effectively with team members to improve workflow efficiency and support key project objectives.
Sales Associate
Stop and Shop
09.2016 - 12.2018
- Provided courteous and attentive service to customers, ensuring a positive shopping experience at all times.
- Performed a variety of store operations, including returning merchandise to appropriate aisles, restocking produce, and supervising the self-checkout area to ensure seamless customer transactions.
- Responded flexibly to additional tasks as requested to support overall store operations and maintain high service standards.
Sales Associate
TJ Maxx
05.2015 - 08.2015
- Assisted customers efficiently and courteously throughout their shopping experiences.
- Handled the organization of returned clothing and ensured timely return of items to the sales floor.
- Operated the register, accurately processing customer purchases and returns.
Secretary
Dr. Beth Rosner’s Dental Office
05.2011 - 05.2015
- Managed patient records by filing and retrieving documents from storage, ensuring meticulous record-keeping and accessibility of information.
- Coordinated patient communications, including appointment scheduling and phone correspondence, using the office computer system.
- Oversaw patient billing processes, including the preparation and sending of bills as well as payment processing.
- Supported clinical operations by preparing treatment rooms with sterilized instruments, sanitizing rooms and equipment between patients, and packaging cleaned instruments in accordance with established protocols.
Education
Master’s - Interdisciplinary Studies—Concentrations: Environmental Sustainability & Conservation Biology
University of Central Florida
05.2022
Graduate Certificate - Geographic Information Systems (GIS)
University of Central Florida
05.2022
Bachelor of Arts - Environmental Studies
Eckerd College
St. Petersburg, FL05.2016
High School - undefined
Southampton High School
Southampton, NY06.2012
Skills
- Proficient in Microsoft Office Suite, ArcGIS, R, ImageRight, CTABS, and Microsoft Outlook
- Demonstrated adaptability with a commitment to continuous learning
- Excellent collaboration and communication abilities
- Dedicated to providing efficient and courteous customer service
- Excellent knowledge of computers and their systems
- Knowledge of how to send and process documents for mailing purposes
Timeline
Administrative Assistant
Sedgwick Delegated Authority
11.2023 - 06.2025
Sales Associate
Stop and Shop
09.2016 - 12.2018
Sales Associate
TJ Maxx
05.2015 - 08.2015
Secretary
Dr. Beth Rosner’s Dental Office
05.2011 - 05.2015
Graduate Certificate - Geographic Information Systems (GIS)
University of Central Florida
Bachelor of Arts - Environmental Studies
Eckerd College
High School - undefined
Southampton High School
Master’s - Interdisciplinary Studies—Concentrations: Environmental Sustainability & Conservation Biology
University of Central Florida
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