Hannah Jost
Neenah,WI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Hollow Metal Estimator
Tri City Glass & Door
08.2023 - Current
- Put out bids for 10-20 customers a day
- Analyzed plans for building construction
- Conversed with customers on details of what they preferred
- Paid attention to detail and every minor summary
- Team work
- Collaborating
- Memorization of over 200+ products
- Competitive pricing skills
- Negotiation skills
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
Project Manager
Tri City Glass & Door
03.2021 - 08.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with contractors and homeowners through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
- Coordinated material procurement and required services for projects within budget requirements.
Customer Service Representative
Charter Communications
04.2019 - 09.2019
- Answered 35+ inbound calls per day and directed to designated individuals or departments
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Reviewed account and service histories to identify trends and unaddressed issues
- Reviewed customer data to assess current issues and determine eligibility for potential solutions
- Addressed customer service inquiries quickly and accurately
- Communicated with supervisors to escalate customer concerns, store issues and inventory requirements
- Documented conversations with customers in CRM, Scope, and Gateway to track requests, problems and solutions offered
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
- Tracked each interaction for auditing, reporting and training purposes
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options
- Upheld privacy and security requirements established by Charter Communications' regulatory agencies
- Consulted with upset customers to determine the best methods to resolve service and billing issues
- Maintained revenue streams by exhausting every option before offering refunds on escalated calls.
Customer Service Representative
Navitus
10.2018 - 03.2019
- Ensured customers received quality care through collaboration with the pharmacist
- Entered orders into the system and filled medication orders
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Entered and processed prescriptions into the internal system with accuracy
- Prepared prescription transfer requests from competitor companies
- Processed prescription transfer requests from competitors
- Prepared and submitted claims to insurance companies for payment
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Ensured accuracy and productivity in the performance of operational activities.
Senior Customer Service Representative
Alta Resources
05.2017 - 08.2018
- Answered customers' questions and addressed problems and complaints in person and via phone
- Helped customers select products that best fit their personal needs
- Educated customers on product and service offerings
- Offered exceptional customer service to differentiate and promote the company brand
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Kept current on market and product trends to effectively answer customer questions
- Communicated information to customers about product quality, value and style
- Built and maintained effective relationships with peers and upper management.
CNA - Certified Nursing Assistant
Senior Helpers
01.2016 - 05.2017
- Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes
- Conducted daily DOT pre-trip inspections according to a set checklist
- Retained valid proof of insurance and registration in vehicle at all times
- Massaged patients and applied preparations and treatments, such as liniment, Education alcohol rubs and heat-lamp stimulation
- Read and recorded temperature, pulse and respiration
- Completed and submitted clinical documentation in accordance with agency guidelines
- Prepared patient rooms prior to their arrival
- Collected urine and fecal samples
- Assisted with adequate nutrition and fluid intake
- Planned, prepared and served meals and snacks according to prescribed diets
- Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
Education
High School Diploma -
Neenah High School
01.2015
Skills
- High customer service standards
- Call center management experience
- Dedicated to process improvement Conflict resolution proficiency
- Strong problem solving ability
- Troubleshooting skills Proficient in customer account software
- Negotiation competency
- CSR
- Call Center
- Customer Care
- Customer Service
- Customer Support
- Microsoft Office
- Order Entry
- Auditing
- Computer Networking
- Project Management
- Documentation Review
- Pricing
- Quality Assurance
- Construction Estimating
- Microsoft Windows
- Budgeting
- Microsoft Outlook
- Troubleshooting
- Project Planning
- Salesforce
- Schedule Management
- Staff Management
- Risk Management
- Document Management
- Advanced problem solving
Personal Information
Title: Hard-working, Dedicated, and Passionate Individual
Timeline
Hollow Metal Estimator
Tri City Glass & Door
08.2023 - Current
Project Manager
Tri City Glass & Door
03.2021 - 08.2023
Customer Service Representative
Charter Communications
04.2019 - 09.2019
Customer Service Representative
Navitus
10.2018 - 03.2019
Senior Customer Service Representative
Alta Resources
05.2017 - 08.2018
CNA - Certified Nursing Assistant
Senior Helpers
01.2016 - 05.2017
High School Diploma -
Neenah High School
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