Hannah Joyce
Myrtle Beach,SC
Summary
Dynamic New Home Sales Representative with over $40 million in sales at D R Horton. Expert in customer relationship management and market analysis, consistently exceeding sales goals. Proven ability to mentor teams and enhance client satisfaction through effective communication and problem resolution. Skilled in Salesforce and Microsoft Dynamics CRM and lead generation strategies.
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Overview
14
14
years of professional experience
Work History
New Home Sales Representative
D R Horton, America's Builder
06.2015 - Current
- Active Salesman License in South Carolina, and inactive North Carolina Real Estate License.
- Contribution of over $40+ million in real estate sales over the last 10 years.
- Consistently achieved and exceeded monthly and quarterly sales goals.
- Developed comprehensive knowledge of housing market trends and buyer preferences.
- Cultivated relationships with prospective buyers and local Realtors through effective communication and exceptional customer service.
- Generated traffic into the sales centers. Conducted property tours and provided detailed information on new home features and benefits.
- Collaborated with the marketing team to highlight community offerings and host successful community events.
- Mentored junior sales representatives, enhancing team performance and fostering a collaborative environment.
- Facilitated a seamless transition from contract signing to move-in day by coordinating with various internal departments as well as external partners like inspection agencies and appraisers.
- From November 2018 until May 2019, I took a step away from the company and worked for Lennar.
New Home Counselor
Beazer Homes, Inc.
08.2014 - 06.2015
- Sold homes according to company directives, policies, and procedures, and maintained excellent customer relations.
- Guided clients through home-buying process, ensuring understanding of options and features.
- Developed tailored marketing strategies to attract potential buyers and increase engagement.
- Leveraged CRM Salesforce software to manage client relationships and track sales progress effectively.
- Conducted market research to identify trends and inform strategic decisions on pricing and promotions.
Sales and Customer Service Representative
CosMedical Technologies, Inc.
05.2013 - 05.2014
- Directly responsible for managing and ensuring the growth of 220 accounts in the Florida and Southeast territory.
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Effectively opened new accounts through prospecting.
- Educated accounts about technology, features, and benefits of products in order to improve product-related sales and customer satisfaction.
- Proficiency in CRM ACT software and sales entry software, Sage 100 (MAS). Utilized to effectively manage accounts.
Education Manager
L'Oreal USA, Kiehl's Since 1851 (Luxury Division)
08.2011 - 05.2013
- Successfully managed all aspects of a top 10 freestanding retail store, while enforcing policies and procedures.
- Recruit, retain, and develop a high-performing and diverse team with a complement of internal and external talent.
- Provide ongoing training and development for the store team while maintaining company and educational values.
- Promoted from the role of Retail Store Manager with L'Oréal USA from September 2004 to August 2011.
Education
Active Salesman South Carolina Real Estate License - OSHA 10 Certified
South Carolina Real Estate Commission
South Carolina01-2014
Master of Science - Business Administration
University of Phoenix
Tempe, AZ01-2013
BBA - Business Administration And Management
University of Phoenix
Tempe, AZ01-2010
Associate of Science - Business Administration
Thomas Nelson Community College
Hampton, VA01-2003
Skills
- New home sales
- Customer relationship management
- Market analysis
- Sales strategy development
- Buyer education
- Lead generation
- Closing techniques
- Real estate regulations
- Event coordination
- Microsoft Dynamics
- Salesforce CRM
- Communication skills
- Team mentoring
- Problem resolution
- Goal-oriented mindset
- Community engagement
- Client follow-up
- Multitasking capacity
- Customer service
- Sales strategy
- Sales closing
- Model tours
- Teamwork and collaboration
Timeline
New Home Sales Representative
D R Horton, America's Builder
06.2015 - Current
New Home Counselor
Beazer Homes, Inc.
08.2014 - 06.2015
Sales and Customer Service Representative
CosMedical Technologies, Inc.
05.2013 - 05.2014
Education Manager
L'Oreal USA, Kiehl's Since 1851 (Luxury Division)
08.2011 - 05.2013
Active Salesman South Carolina Real Estate License - OSHA 10 Certified
South Carolina Real Estate Commission
Master of Science - Business Administration
University of Phoenix
BBA - Business Administration And Management
University of Phoenix
Associate of Science - Business Administration
Thomas Nelson Community College