HANNAH KARANJA
Tacoma,WA
Summary
Aviation security supervisor with extensive experience in airport access control, employee screening, security operations, staff leadership, incident response, regulatory compliance, and customer service. Skilled in directing teams, improving procedures, training personnel, and maintaining safe, secure airport operations.
Overview
5
5
years of post-secondary education
16
16
years of professional experience
Work History
Security Supervisor
Port of Seattle
01.2022 - Current
- Led aviation security personnel, oversaw training and daily operations, ensuring compliance with security standards and federal regulations.
- Enforced airport security policies and reviewed procedures, adapting to meet evolving security requirements.
- Investigate security incidents and breaches, respond to risks, and document findings to support operational safety and improvement.
- Developed and implemented standard operating procedures for physical security operations, recommending process improvements based on operational needs.
Senior Access Controller / Lead
Port of Seattle
12.2018 - Current
- Monitored, controlled, and authorized entry into restricted areas of Seattle–Tacoma International Airport.
- Allocated daily work, tracked assignments, and adjusted coverage to ensure seamless shift transitions.
- Assisted supervisors with staffing adjustments, mentoring, and identifying training needs for team development.
- Supported supervisors with staffing adjustments, staff mentoring, and training needs.
- Resolved routine employee concerns and escalated complex matters to supervisors for timely resolution.
- (lead assignment Dec 2020 – Jan 2021)
Full Employee Screener
Seattle–Tacoma International Airport
02.2017 - 08.2021
- Operated X-ray screening equipment to inspect employee belongings, enhancing security by identifying potential threats.
- Conducted security-focused interactions and interviews, identifying suspicious indicators to mitigate security breaches.
- Explained security procedures to employees and stakeholders, fostering awareness and ensuring compliance with security protocols.
- Controlled access to secure airport areas in accordance with applicable security requirements.
Customer Service Representative
HSS International (Contract)
07.2016 - 01.2017
- Answered inbound calls for HSS International contract customers
- Handled inbound calls for HSS International contract customers, providing prompt assistance and support
- Addressed billing inquiries following company service procedures to ensure customer satisfaction
- Processed orders and maintained accurate customer account records for efficient service delivery
Senior Travel Consultant
Tripple Tours and Travel
06.2012 - 08.2015
- Coordinated air ticket reservations, reissues, refunds, visa applications, hotel bookings, and travel insurance, ensuring seamless travel experiences for clients.
- Advised clients on flights, hotels, and Triple Tours holiday packages
- Booked reservations using global distribution systems and supplier portals
- Built customized itineraries for leisure and business travel needs
Travel Consultant
Longren Tours and Travel, Kenya
05.2010 - 03.2012
- Advised Longren Tours and Travel Kenya clients on flight and hotel options.
- Planned custom itineraries for domestic and international travel arrangements.
- Coordinated flight reservations, ticket changes, refunds, hotel bookings, and travel insurance services to ensure seamless travel experiences.
- Coordinated airline bookings, ticket changes, and reservation confirmations.
Education
BA - Security Management
American Public University
01.2020 - 05.2025
Diploma - Consultant Level
IATA/UFTAA, Montreal
MontrealAssociate-level studies - Travel and Tourism Management
Graffins College
KenyaSkills
- Aviation Security Operations
- Security Supervision
- Incident Investigation
- Regulatory Compliance
- Airport Access Control
- X-Ray Screening
- SOP management
- Threat assessment
- Staff training
- Shift Coordination
- Customer Service
Timeline
Security Supervisor
Port of Seattle
01.2022 - Current
BA - Security Management
American Public University
01.2020 - 05.2025
Senior Access Controller / Lead
Port of Seattle
12.2018 - Current
Full Employee Screener
Seattle–Tacoma International Airport
02.2017 - 08.2021
Customer Service Representative
HSS International (Contract)
07.2016 - 01.2017
Senior Travel Consultant
Tripple Tours and Travel
06.2012 - 08.2015
Travel Consultant
Longren Tours and Travel, Kenya
05.2010 - 03.2012
Diploma - Consultant Level
IATA/UFTAA, Montreal
Associate-level studies - Travel and Tourism Management
Graffins College