Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Keener

Jacksonville

Summary

Experienced Front Office Associate with over 8 years of customer service expertise in fast-paced, high-volume environments. Skilled in verifying insurance benefits, managing patient financial responsibilities, and processing payments with accuracy and attention to detail. Known for strong interpersonal skills, delivering compassionate and professional patient interactions while efficiently handling scheduling, inquiries, and front desk operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

OB Financial Coordinator

Beaches OBGYN
06.2024 - Current
  • Coordinated maternity financial services by verifying insurance eligibility, benefits, and coverage for all OB patients including those transferring care mid-pregnancy.
  • Prepared detailed prepayment contracts outlining each patient’s insurance benefits, estimated out-of-pocket costs, and payment schedules, including due dates and additional financial responsibilities throughout prenatal care.
  • Addressed all patient inquiries related to prepayment contracts, providing clear explanations of insurance coverage, financial obligations, and payment timelines.
  • Assisted with prior authorization processes and occasionally stepped in to obtain necessary authorizations for office procedures to ensure timely patient care.
  • Proficient in using online insurance portals and conducting phone communications with insurance representatives to obtain and verify patient benefits and coverage.

Front Desk Coordinator

Beaches OBGYN
07.2023 - 06.2024
  • Greeted patients upon arrival, verified insurance information, and ensured all necessary intake forms and documentation were accurately completed and entered into the system.
  • Checked out patients efficiently and collected payments including copays, deductibles, and coinsurance.
  • Answered incoming patient phone calls and scheduled appointments. Additionally, responded promptly to patient inquiries sent through our HIPAA secure text messaging system regarding general questions and scheduling needs.
  • Confirmed and reviewed providers appointment schedules to ensure accuracy and readiness for daily operations.
  • Processed daily payments, balanced end-of-day reports and all credit card transactions.
  • Scanned and uploaded patient records into the EMR system
  • Completed medical records requests in compliance with HIPAA regulations.
  • Proficient in Allscripts EHR systems.

Medical Front Office Receptionist

24/7 Pediatric Care Centers
08.2021 - 06.2023
  • Set up appointments for physician visits and procedures using Intergy (Greenway Health) software.
  • Entered insurance, demographics and health history into patient database.
  • Scanned in insurance cards and verified patient coverage for upcoming appointments.
  • Retrieved and sorted faxes and uploaded documents to patient charts to assist clinical staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Checked patients in and out for appointments and collected co-payments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Proficient in Phreesia software

Pharmacy Intern

Publix Pharmacy
04.2021 - 08.2021
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Compounded and prepared medications according to prescription orders.
  • Entered patient's information into computer system and updated existing data.
  • Communicated with patients with compassion while keeping medical information private.
  • Used pharmacy software to verify prescription and insurance information.
  • Followed company guidelines for scanning and keying in items.

Customer Service Staff Member

Publix
06.2017 - 04.2021
  • Provided premier customer service by greeting customers, answering their questions and resolving any issues.
  • Trained in money services such as check cashing, lottery, gift cards, money orders and Western Union transactions.
  • Assisting customers over the phone or in person with product needs or complaints.
  • Promoted to coordinator which included managing the front employees including cashiers, baggers, and cleaning staff. Assisted in directing employees to complete necessary tasks such as grabbing carts outside, cashiering, etc.
  • Mentored new employees on procedures and policies to maximize team performance and company values.
  • Developed strong customer relationships to encourage repeat business.

Education

Associate of Arts - Business And Managerial Economics

Florida State College At Jacksonville
Jacksonville, FL
05.2018

Skills

  • Customer Service
  • Detail-Oriented
  • Insurance Verification & Benefits Coordination
  • Prior Authorization Processing
  • Front Desk Operations
  • Adaptable and Flexible
  • Skilled in technology applications
  • Payment Processing & Financial Reporting
  • HIPAA Compliance
  • Phone Etiquette
  • Staff Leadership

Certification

  • CPR certified

Timeline

OB Financial Coordinator

Beaches OBGYN
06.2024 - Current

Front Desk Coordinator

Beaches OBGYN
07.2023 - 06.2024

Medical Front Office Receptionist

24/7 Pediatric Care Centers
08.2021 - 06.2023

Pharmacy Intern

Publix Pharmacy
04.2021 - 08.2021

Customer Service Staff Member

Publix
06.2017 - 04.2021

Associate of Arts - Business And Managerial Economics

Florida State College At Jacksonville

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