HANNAH KELLER
Aurora,CO
Summary
Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
5
5
years of professional experience
Work History
Caregiver CNA
Brookdale Senior Living
Lakewood, CO
05.2018 - 02.2020
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Obtained client medical history, including medication information, symptoms and allergies
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Participated in group fun activities with patients to boost mood, improve overall memory and provide light entertainment
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep doctors and families informed of changes
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Center Customer Service Representative
L&L Systems
Lakewood, CO
02.2016 - 04.2017
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Entered orders into MS office computer database system
- Handled over 10-20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Shift Manager
Sonic
Westminster, CO
05.2014 - 03.2015
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Trained and mentored new employees to maximize team performance
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Managed schedules, accepted time off requests and found coverage for short shifts
- Trained back-up associates and led crew members in managing operations of storefront
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Supervised employees and oversaw quality compliance with company standards for food and services
Team Member
KFC Taco Bell
Arvada, CO
08.2012 - 12.2013
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Maintained current knowledge of store promotions and highlighted sales to customers
- Counted cash in register drawer at beginning and end of shift
- Resolved customer complaints and maintained clean and tidy checkout area
- Assisted customers by answering questions and fulfilling requests
- Prepared beverages and filled food orders for customers
- Answered questions about store policies and concerns to support positive customer experiences.
Education
Undergrad - Accountanting Clerk&Bookkeeper Certification
Arapahoe Community College
Littleton, CO05.2023
Associate Degree in Nursing - Nursing
Job Corps
Clearfield, UT03.2018
High School Diploma -
Arvada West High School
05.2015
Skills
- Office organization
- Establishing and Maintaining Customer Relationships
- Team management
- Decision-Making Abilities
- Observation Documentation
- Service coordination
- Maintaining call metrics
- MS Office
- Excel
- Business operations
- Customer Data Confidentiality
- Computer Proficiency
- Answering Emails
Timeline
Caregiver CNA
Brookdale Senior Living
05.2018 - 02.2020
Center Customer Service Representative
L&L Systems
02.2016 - 04.2017
Shift Manager
Sonic
05.2014 - 03.2015
Team Member
KFC Taco Bell
08.2012 - 12.2013
Undergrad - Accountanting Clerk&Bookkeeper Certification
Arapahoe Community College
Associate Degree in Nursing - Nursing
Job Corps
High School Diploma -
Arvada West High School
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