Hannah Kennedy
Forsyth,IL
Summary
Dependable and detail-oriented professional skilled in transcription, legal terminology, and real-time reporting. Demonstrates strong proficiency in capturing and transcribing court proceedings with accuracy and speed, ensuring comprehensive and error-free documentation. Thrives in structured environments and maintains solid work ethic in delivering precise records. Brings expertise in maintaining meticulous records and transcripts as Court Reporter. Responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to become an asset to my environment.
Overview
12
12
years of professional experience
Work History
Detailer
Joe Hudson Collision Center
11.2023 - 09.2024
- Competent in washing cars by hand or machine with appropriate cleaning solutions.
Driver
MGC
09.2021 - 05.2022
- Loaded and unloaded goods and luggage to appropriate locations.
- Consistently met deadlines while ensuring safe driving practices were followed at all times.
Deli Clerk
Publix
06.2021 - 08.2021
- Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information.
- Operated meat slicing equipment safely and followed established safety protocols.
- Performed opening and closing duties including setting up displays and cleaning counters.
Nutrition Services Supervisor
Sodexo
12.2020 - 03.2021
- Provided guidance on proper food handling techniques to ensure safe consumption practices.
- Supervised a team of 10 nutrition service personnel in daily operations.
- Created menu plans for special diets, including vegetarian, vegan, gluten-free, low sodium and allergen-free options.
- Oversaw all aspects of meal preparation, from recipe development to serving portion size.
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
- Supervised and participated in kitchen and dining area cleaning activities.
- Observed and evaluated workers and work procedures to check quality standards and service and complete disciplinary write-ups.
Dietary Supervisor
Piatt County Nursing Home
10.2019 - 05.2020
- Developed and implemented nutrition plans for residents based on their individual dietary needs.
- Ensured compliance with all local, state and federal regulations regarding food safety and sanitation practices.
- Trained, supervised and evaluated food service staff to ensure quality standards were met.
- Collaborated with medical staff in developing nutritional plans for special diets.
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
- Trained workers in food preparation, and in service, sanitation, and safety procedures.
- Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Bartender
Drake's
02.2019 - 05.2019
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
- Checked customer identification to verify age requirements for alcohol purchases.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Prepared alcoholic beverages promptly according to recipes or customer specifications.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Worked closely with wait staff to communicate customer needs during busy shifts.
- Identified potential issues related to intoxication levels among customers and took appropriate action when necessary.
- Established a rapport with regulars through friendly conversation.
- Displayed and retained extensive knowledge of liquor, wine, and beer.
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.
- Suggested additional items to customers to increase bar sales.
- Arranged bottles and glasses to create attractive displays.
- Answered questions about menu selections and made recommendations.
- Sliced and pitted fruit for garnishing drinks.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
Detail Technician
Import Auto Body
08.2018 - 02.2019
- Showed exemplary customer service skills while interacting with customers regarding their vehicles' needs and concerns.
- Washed vehicle exterior using cleaning solution, cloths, and brushes.
- Prepared and moved vehicles around center for distribution to retail.
- Inspected parts, equipment, or vehicles for cleanliness and damage.
- Drove vehicles to and from workshops and customers' workplaces and homes.
- Swept, shoveled, or vacuumed loose debris or salvageable scrap into containers and removed containers from work areas.
- Activated cleaning equipment and machines.
- Monitored operation of cleaning machines and stopped machines and notified supervisors when malfunctions occur.
Printing Press Technician
Lifetouch
03.2017 - 12.2018
- Adjusted press settings according to job specifications, such as ink density, temperature and pressure.
- Maintained press equipment in good working order, including cleaning, lubricating and replacing parts as needed.
- Troubleshot technical issues with the press machinery when problems arose.
- Performed quality control checks on all printed materials to ensure accuracy and clarity.
- Monitored inventory levels of supplies needed for daily operations of the press room.
- Implemented safety protocols to ensure compliance with industry regulations during operations.
- Conducted regular maintenance checks on all machines to identify potential malfunctions before they occurred.
- Collaborated with production staff to plan workflow and prioritize tasks efficiently.
- Utilized computer programs such as Adobe Creative Suite, QuarkXPress and Corel Draw for design projects.
- Loaded presses with paper and make necessary adjustments, according to paper size.
- Controlled workflow scheduling or job tracking, using computer database software.
- Adjusted digital files to alter print elements, such as fonts, graphics and color separations.
- Input production job settings into workstation terminals that control automated printing systems.
- Monitored automated press operation systems and responded to fault, error, and alert messages.
Server
Red Robin
08.2016 - 03.2017
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Resolved customer complaints and inquiries in a timely manner.
- Exercised focus and concentration to keep track of tables and remember orders.
- Delivered customer checks and securely processed credit card or cash payments.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Presented menus to answer questions about items and make recommendations.
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
- Filled condiment, salt, and pepper, and napkin containers.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
- Prepared checks to itemize and total meal costs and sales taxes.
Production Manager
Premier Court Reporting Agency
05.2015 - 08.2015
- Monitored inventory levels and maintained accurate records of stock.
- Monitored plan and incoming work, re-prioritizing to meet changing priorities and deadlines.
- Oversaw optimum daily operations, exceeding customer expectations.
- Maintained production records, coordinating receipt and delivery of goods and materials.
- Tracked and enforced quality control standards.
- Prioritized projects and available resources, completing work on time and within budget.
- Re-prioritized work and plans to meet changing deadlines and priorities.
- Created and maintained detailed production reports.
- Coordinated with vendors to ensure timely delivery of materials and supplies.
- Prepared and maintained production reports and personnel records.
- Developed and implemented production tracking and quality control systems, analyzing production, quality control, maintenance, and other operational reports to detect production problems.
Server
Smokey Bones
01.2015 - 05.2015
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Resolved customer complaints and inquiries in a timely manner.
- Prepared and served food and beverages to customers.
- Exercised focus and concentration to keep track of tables and remember orders.
- Delivered customer checks and securely processed credit card or cash payments.
- Monitored food and beverage levels to satisfy customer needs.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Memorized frequent customer preferences to build relationships and loyalty.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Checked on guests to verify satisfaction with each course.
- Presented menus to answer questions about items and make recommendations.
- Suggested additional items to customers to increase restaurant sales.
- Swept and mopped floors and removed trash.
- Informed customers of daily specials.
Server
Fuji Steak & Sushi
06.2012 - 12.2014
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Delivered customer checks and securely processed credit card or cash payments.
- Monitored food and beverage levels to satisfy customer needs.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Memorized frequent customer preferences to build relationships and loyalty.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Checked on guests to verify satisfaction with each course.
- Presented menus to answer questions about items and make recommendations.
- Suggested additional items to customers to increase restaurant sales.
- Set up linens, dishes, and silverware to prepare tables for customers.
- Swept and mopped floors and removed trash.
- Informed customers of daily specials.
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
- Prepared checks to itemize and total meal costs and sales taxes.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
Education
Certification - Court Reporting Candidate
College of Court Reporting
Valparaiso, IN01-2028
Google IT Support Professional Certificate - undefined
Coursera Online
US08-2022
Management of Information Systems - undefined
Dalton State University
US05-2015
High School Diploma - undefined
Lakeview Fort Oglethorpe High School
Fort Oglethorpe, GA, US05-2012
Skills
Legal terminology, courtroom procedures, typing speed & accuracy (80 WPM), transcript preparation & formatting, proofreading, Microsoft Office Suite proficiency, attention to detail, time management & meeting deadlines, confidentiality & ethical conduct, organization & multitasking, written & verbal communication, and Stenography & Real-Time Transcription
LANGUAGES
English Fluent
ASL Conversational
Timeline
Detailer
Joe Hudson Collision Center
11.2023 - 09.2024
Driver
MGC
09.2021 - 05.2022
Deli Clerk
Publix
06.2021 - 08.2021
Nutrition Services Supervisor
Sodexo
12.2020 - 03.2021
Dietary Supervisor
Piatt County Nursing Home
10.2019 - 05.2020
Bartender
Drake's
02.2019 - 05.2019
Detail Technician
Import Auto Body
08.2018 - 02.2019
Printing Press Technician
Lifetouch
03.2017 - 12.2018
Server
Red Robin
08.2016 - 03.2017
Production Manager
Premier Court Reporting Agency
05.2015 - 08.2015
Server
Smokey Bones
01.2015 - 05.2015
Server
Fuji Steak & Sushi
06.2012 - 12.2014
Google IT Support Professional Certificate - undefined
Coursera Online
Management of Information Systems - undefined
Dalton State University
High School Diploma - undefined
Lakeview Fort Oglethorpe High School
Certification - Court Reporting Candidate
College of Court Reporting