Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Hannah Key

Newville,AL

Summary

CompTIA A+ Certified IT Support Professional with hands-on experience in troubleshooting hardware,
software, and network issues. Strong background in customer service, transitioning into IT support and
helpdesk roles. Proficient in configuring and maintaining systems such as Microsoft Office Suite, Google
Suite, and CRM software. Adept at problem-solving, remote technical assistance, and multitasking in fast-paced environments. Seeking to leverage technical expertise and communication skills to provide
exceptional IT support and enhance operational efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Health Insurance Sales Representative

AmeriHealth/TTEC
09.2024 - Current
  • Enroll and renew health insurance plans, ensuring timely and accurate processing for high customer satisfaction
  • Utilize Microsoft Outlook and Teams for effective communication and task coordination
  • Set up and maintained remote workstation, including configuring network connectivity using Ethernet and installing an Uninterruptible Power Supply (UPS) for power stability
  • Troubleshoot colleague issues such as login problems and email access, ensuring minimal downtime for team productivity
  • Provided remote technical support for various software issues, including Microsoft Outlook and Teams

Customer Service Representative

TTEC/Progressive
03.2024 - 05.2024
  • Acted as the primary contact for resolving both technical and policy-related inquiries for Progressive clients, ensuring customer satisfaction and compliance with company policies
  • Troubleshot technical issues with Progressive's Snapshot device, assisting customers with installation, connectivity, and data synchronization to ensure accurate monitoring of driving behavior
  • Coordinated technical escalations to IT support for advanced system issues, ensuring timely resolutions
  • Maintained detailed logs of customer interactions, technical issues, and resolutions for future reference and analysis

Health Insurance Sales Representative

Independence blue cross/TTEC
08.2023 - 12.2023
  • Enrolled and renewed health insurance plans during OEP and SEP, ensuring timely and accurate processing
  • Assisted account members with technical support for the ACA platform, Pennie, helping them access their accounts, troubleshoot login issues, and update their contact information to receive important notifications
  • Provided guidance to customers in navigating the IBC PA website for online enrollment, ensuring a smooth user experience when applying for health insurance plans
  • Helped customers reset passwords, resolve email-related issues, and access secure documents on both platforms, ensuring timely and accurate system updates
  • Utilized Microsoft Teams and Outlook for internal communication and coordination on escalated technical issues related to platform access

Licensed Insurance Producer

Colonial Life & Accident Insurance Co.
03.2023 - 08.2023
  • Conduct outbound cold calls to businesses, securing meetings with key decision-makers
  • Present health and life insurance products, tailoring benefits and coverage options to client needs
  • Leverage communication and negotiation skills to close sales and acquire new business accounts
  • Utilize CRM software to manage leads, track interactions, and prioritize follow-up activities
  • Collaborate with internal teams and insurance carriers to develop and deliver comprehensive coverage solutions

Education

College Freshman - General Studies

George C Wallace State Community College
Dothan, AL
10.2024

High school diploma -

Headland High School
Dothan, AL
05.2022

High school -

Andrada polytechnic highschool
Vail, AZ
01.2022

Skills

  • Leadership
  • Team management
  • Communication
  • Computer skills
  • Insurance Sales
  • Customer service
  • Organizational skills
  • Windows
  • Microsoft Office
  • Analysis skills
  • Google Suite
  • Multitasking
  • Rapport Building
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-solving abilities
  • Reliability
  • Adaptability

Certification

  • Life & Health Insurance License, 01/01/24, 12/31/25
  • CompTIA A+, 09/01/24, 09/30/27,

CompTIA A+ Certified IT Professional

  • demonstrating foundational expertise in hardware management, operating systems, networking, software troubleshooting, and IT security.
  • Earned certification after passing both 220-1101 (Core 1) and 220-1102 (Core 2) exams.
  • Studied intensively for 3 months using a top-rated Udemy course, gaining hands-on skills in IT fundamentals.

Awards

  • Honor Roll, 12/01/22, Awarded honor roll for having a GPA of 3.0 or higher.
  • Employee of the Month, 02/01/23, Employee of the month at Holiday Inn Express for my customer service and high performance.

Timeline

Health Insurance Sales Representative

AmeriHealth/TTEC
09.2024 - Current

Customer Service Representative

TTEC/Progressive
03.2024 - 05.2024

Health Insurance Sales Representative

Independence blue cross/TTEC
08.2023 - 12.2023

Licensed Insurance Producer

Colonial Life & Accident Insurance Co.
03.2023 - 08.2023

High school diploma -

Headland High School

High school -

Andrada polytechnic highschool

College Freshman - General Studies

George C Wallace State Community College

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Hannah Key