Hannah Killebrew
Franklin ,KY.
Summary
Dynamic and outgoing, versatile professional with experience in customer service, sales, marketing, and finance. Creative, innovative, and encouraging team player with strong interpersonal skills.
Overview
7
7
years of professional experience
Work History
Deposit Operations Specialist
Franklin Bank And Trust
Franklin , KY
05.2019 - 12.2022
- Reported daily averages and shortages to operations department.
- Assisted in the setup of new accounts for customers.
- Resolved customer inquiries regarding deposit accounts in a timely manner.
- Provided training and guidance to junior staff members on deposit operations tasks.
- Coordinated with other departments to ensure smooth processing of transactions.
- Verified accuracy of customer information in system databases.
- Investigated overdrafts or returned items for proper resolution.
- Verified amounts and integrity of every check or funds transfer.
- Resolved problems or discrepancies concerning customers' accounts.
- Processed documents for new account holders.
- Balanced daily cash deposits and vault inventory with zero error rate.
Customer Service Representative
Farmer's National Bank
Bowling Green, KY
10.2015 - 06.2018
- Handled Daily Customer Banking Transactions.
- Open new Checking and savings accounts.
Patient Care Coordinator
Atalla Plastic Surgery and Laser Center
Bowling Green, KY
01.2023 - Present
- Demonstrated flexibility during changes to patient care practice.
- Screened patients for eligibility for state, local and federal assistance programs.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Assured regulatory compliance and professionalism across patient service.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Communicated with patients to ensure quality of care and develop care plans.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Compiled and maintained medical charts and reports in complex digital databases.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Received and routed care team messages and documents to appropriate staff.
Education
Associate of Science -
Southcentral Kentucky Community And Technical College
Bowling Green, KY01-2016
High School Diploma -
Warren East High School
Bowling Green, KY05-2015
Skills
- Compliance With Security Requirements
- Maintaining Detailed Records
- ATM Transaction Disputes
- Exceptional Attention to Detail
Timeline
Patient Care Coordinator
Atalla Plastic Surgery and Laser Center
01.2023 - Present
Deposit Operations Specialist
Franklin Bank And Trust
05.2019 - 12.2022
Customer Service Representative
Farmer's National Bank
10.2015 - 06.2018
Associate of Science -
Southcentral Kentucky Community And Technical College
High School Diploma -
Warren East High School
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