Hannah Killebrew
Franklin,KY
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Atalla Plastic Surgery
01.2023 - Current
- Established strong work network by building professional relationships with physicians and fellow employees
- Verified patients' insurance and payment methods during admissions or check-in processes
- Assured regulatory compliance and professionalism across patient service
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage
- Communicated with patients to ensure quality of care and develop care plans
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services
- Compiled and maintained medical charts and reports
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments
- Received and routed care team messages and documents to appropriate staff.
DEPOSIT OPERATIONS SPECIALIST
FRANKLIN BANK & TRUST COMPANY
05.2019 - 01.2023
- Reported daily averages and shortages to operations department
- Assisted in the setup of new accounts for customers
- Resolved customer inquiries regarding deposit accounts in a timely manner
- Provided training and guidance to junior staff members on deposit operations tasks
- Coordinated with other departments to ensure smooth processing of transactions
- Verified accuracy of customer information in system databases
- Investigated overdrafts or returned items for proper resolution
- Verified amounts and integrity of every check or funds transfer
- Resolved problems or discrepancies concerning customers' accounts.
HEAD TELLER
FRANKLIN BANK & TRUST COMPANY
06.2018 - 05.2019
- Responsible for assisting in all teller functions while developing the skills essential for my future career
- Handled daily customer transactions including deposits, loan payments, withdrawals, etc
- Conducted quarterly audits.
CUSTOMER SERVICE REPRESENTATIVE/ TELLER
FARMERS NATIONAL BANK
10.2015 - 06.2018
- Handled daily customer banking transactions
- Opened new checking and savings accounts
- Assisted customers with various banking inquiries
- Assisted loan officers with loan administrative duties.
Education
Associates Degree of Science -
SOUTH-CENTRAL KENTUCKY COMMUNITY AND TECHNICAL COLLEGE
true05.2018
High School Diploma -
WARREN EAST HIGH SCHOOL
05-2015
Skills
- Patient Relations
- Healthcare Operations
- Appointment Scheduling
- HIPAA Compliance
- Customer Service
- Organizational Skills
- Critical Thinking Skills
- Attention to Detail
Timeline
Patient Care Coordinator
Atalla Plastic Surgery
01.2023 - Current
DEPOSIT OPERATIONS SPECIALIST
FRANKLIN BANK & TRUST COMPANY
05.2019 - 01.2023
HEAD TELLER
FRANKLIN BANK & TRUST COMPANY
06.2018 - 05.2019
CUSTOMER SERVICE REPRESENTATIVE/ TELLER
FARMERS NATIONAL BANK
10.2015 - 06.2018
Associates Degree of Science -
SOUTH-CENTRAL KENTUCKY COMMUNITY AND TECHNICAL COLLEGE
High School Diploma -
WARREN EAST HIGH SCHOOL
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