Summary
Overview
Work History
Education
Skills
Affiliations
Work Preference
Quote
Software
Interests
Websites
Timeline
BusinessAnalyst

Hannah Chung

Rowland Heights,USA

Summary

An adaptable customer service professional showcasing 21+ years enhancing the customer experience through understanding, specialized support, and acute product/service knowledge. Adept at working collaboratively with a cross-departmental team and maintaining efficiency, accuracy, and keeping composure in a fast-paced environment. Proven track record treating customers with courtesy and respect in all interactions. Known for communicating effectively with a diverse customer base. Out-of-the-box thinker committed to driving continuous improvements to optimize customer satisfaction.

Overview

21
21
years of professional experience

Work History

Shipping Clerk I

H. B. Fuller Construction Products
La Mirada, USA
06.2020 - 09.2022
  • Enhanced organizational efforts by handling high-volume paperwork and maintaining meticulous recordkeeping
  • Provided empathetic customer service in a fast-paced environment, including managing complex customer orders to ensure high-quality services, increasing customer retention from 97% to 100%
  • Improved the process of organizing daily pickups, coordinating shipments, verifying orders, and resolving all issues with professional communication to drive accurate and timely shipments for 10+ orders daily
  • Monitored shipment schedules and expedited orders for timely delivery, engaging directly with customers to coordinate order pickups while ensuring a seamless and efficient process
  • Offered outstanding customer support by proactively reminding customers of their scheduled order pickups, generating 98% customer satisfaction
  • Collaborated closely with sales representatives and integrated adaptability to facilitate smooth order processing and continually meet customer requirements
  • Partnered with the routing team to optimize delivery schedules and enhance logistics operations
  • Created and managed detailed spreadsheets to support warehouse team activities, enhancing data organization and productivity
  • Actively contributed as a valuable team member, fostering a cooperative and cohesive work environment while improving team collaboration to enable top performance
  • Created and implemented labels for warehouse workers to improve the identification of individual orders, reducing claims 95% while significantly increasing operational efficiency
  • Initiated cross-checking and double-checking of files to boost accuracy and quality ratings 100%
  • Designed a checklist for weekly orders from Office Depot and Amazon to optimize the accuracy of inbound shipment records

Program Leader

SPARK Academy Corp.
Alhambra, CA
12.2014 - 03.2020
  • Provided effective communication and exhibited sensitivity while responding promptly to critical incidents and expertly handling emergency situations, incorporating Common Core Standards, such as academic support, tutoring sessions, and life skills lessons.
  • Planned and implemented engaging after-school programs, including organizing well-received activities and events, incorporating Common Core Standards, such as academic support and tutoring sessions, and life skills lessons.
  • Cultivated a fun and enriching educational experience for all students, maintaining 100% attendance at program activities, addressing student needs, academic performance, and upcoming events.
  • Served as a liaison with school staff members, parents, and family members to provide comprehensive updates on program activities, student needs, academic performance, and upcoming events.
  • Fostered a culture of cooperation and collaboration by partnering seamlessly with school site staff members, parents, and SPARK colleagues to achieve program goals.
  • Upheld high-quality childcare standards, aligning practices with developmentally appropriate approaches to ensure children's well-being and growth.
  • Implemented and enforced school policies, procedures, and systems to maintain a safe and healthy community setting, to increase their love of learning.
  • Delivered compassionate, comprehensive support for students in grades TK-8 in a recreational, educational, and community setting to increase their love of learning.
  • Collaborated on innovative strategies to enhance student behavior with parents and teaching staff members.
  • Modernized instructional plans and educational approaches to improve student learning and engagement.
  • Observed and assessed classroom activities to verify conformity with quality standards.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to enhance student learning.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Hostess Cashier

Café Mason
San Francisco, USA
06.2004 - 08.2010
  • Maintained a friendly, professional manner when coordinating reservations and to-go orders over the phone
  • Provided exceptional customer service when interacting with 50+ customers daily, obtaining a 97% customer satisfaction rating
  • Supported servers, food runners, and bussers by always maintaining dining areas in a guest-ready state
  • Offered top-level customer support by promptly answering customer questions and providing accurate wait times, increasing customer loyalty 90%
  • Utilized financial understanding when handling cash and credit card transactions ensuring 100% fiscal accuracy
  • Drove smooth and efficient operations by strategically assigning patrons to tables suitable for needs and restaurant section rotation
  • Partnered with front-of-house staff members to transport tables and adjust seating to accommodate groups with special requests, boosting customer satisfaction ratings 80%

Education

Medical Billing and Insurance Coding -

UEI College
Mesa, AZ

Bachelor of Arts - Child Adolescent Development

California State University Northridge
Northridge

Early Childhood Education -

Diablo Valley College
Pleasant Hill, CA

Skills

  • Intermediate in Microsoft Office Suite
  • Google Suite
  • Telephone management
  • Task prioritization
  • Time management
  • Organization and prioritization
  • Warehouse software systems
  • Attention to detail
  • Delivery scheduling
  • Proficient in computer keyboarding and 10-key touch
  • Knowledge in Computer Practice Management Systems
  • Knowledge in the Electronic Health Record System
  • Multitasking
  • Knowledge of ICD-10-CM and CPT coding systems
  • Knowledge of Anatomy, Physiology, and Medical Terminology
  • Knowledge of Insurance Guidelines, HMO/PPO, Medicare, and State Medicaid
  • Adhered to Regulatory/Payor Guidelines and Policies & Procedures
  • Familiar with CMS-1500, EOB, SOAP Notes, and Office Procedures
  • Understanding of Medical Insurance Billing, Collections, and Reimbursement
  • Customer Service
  • Type 75 WPM
  • Data Entry
  • Confidentiality/Discretion
  • Appointment Coordination
  • Identify Problems
  • Problem Solving/Critical Thinking
  • Punctual and reliable
  • Work Independently
  • Self-motivated and independent
  • Team Worker
  • Teamwork and cooperation
  • Client/Customer Communication
  • Spreadsheet creation
  • Empathetic Listening
  • Compassionate
  • Relationship Building
  • Technical Expertise
  • Continuous Improvements
  • Organization/Details
  • Accountability/Responsibility
  • Workflow Optimization
  • Research/Analytics
  • Recordkeeping
  • Shipping and receiving
  • Shipping procedures
  • Warehouse safety
  • Safety and compliance
  • Shipping and receiving tracking
  • Invoice reconciliation
  • Effective communication
  • Product knowledge
  • Equipment troubleshooting
  • Cost reduction strategies
  • Shipment tracking
  • Workflow optimization
  • Interpersonal skills
  • Inventory management
  • Shipment coding
  • Receiving procedures
  • Shipping documentation
  • Package handling
  • Safety procedures

Affiliations

  • Local events
  • Road trips
  • Wellness & Balance:
  • Creative & Independent Projects: DIY and Scrapbooking

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceHealthcare benefitsPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveTeam Building / Company Retreats4-day work weekPersonal development programsCareer advancementCompany CultureFlexible work hoursWork from home option

Quote

There is nothing to find, only to realize. There is nothing to become, only to be. There is nothing to fear, only to love.
Marianne Williamson

Software

Microsoft Office Suite

Google Suite

SAP

Interests

Local Free Events

Live Music

Cooking and Baking

DIY Projects

Day Trips / Road Trips

Timeline

Shipping Clerk I

H. B. Fuller Construction Products
06.2020 - 09.2022

Program Leader

SPARK Academy Corp.
12.2014 - 03.2020

Hostess Cashier

Café Mason
06.2004 - 08.2010

Medical Billing and Insurance Coding -

UEI College

Bachelor of Arts - Child Adolescent Development

California State University Northridge

Early Childhood Education -

Diablo Valley College

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