Resourceful professional with a focus on operational efficiency and team collaboration. Known for effective communication and public safety awareness, delivering critical information during emergencies while coordinating with multiple agencies.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Emergency communications Sr. Dispatcher
Bureau of Emergency Communications
Portland, Oregon
09.2021 - Current
Delivered critical information to first responders, facilitating timely and effective responses during emergencies.
Collaborated with law enforcement and fire departments, improving coordination and overall response effectiveness.
Trained new dispatch personnel in call-taking, dispatching, and operational standards.
Provided mentorship and peer support to assist trainees meeting rigorous training requirements.
Coordinated with city departments to provide timely updates, ensuring all operational needs were met during emergencies.
Operated dispatch software, tracking unit locations and statuses efficiently.
Cafe Manager
Broder Soder
Portland, Oregon
03.2021 - 09.2021
Managed daily café operations, optimizing staff workflow for improved service delivery.
Coordinated staff schedules to ensure adequate coverage during peak service hours.
Designed inventory systems to streamline stock management and reduce waste.
Restaurant Manager
Tasty and Alder
Portland, Oregon
04.2018 - 03.2020
Oversaw daily restaurant operations, ensuring efficient scheduling, effective budgeting, and accurate inventory control.
Addressed customer complaints, significantly improving satisfaction during dining experiences.
Conducted regular staff meetings to communicate expectations and updates effectively.
Streamlined inventory management and ordering processes, maintaining optimal supply levels.
Education
Bachelors of General Studies - Healthcare Administration
University of Nebraska At Omaha
Omaha, NE
01-2017
Skills
Dispatch software operation
Training and mentoring
Crisis management
Resource coordination
Public safety awareness
Team collaboration
Effective communication
Critical thinker
Certification
CPR certified
Timeline
Emergency communications Sr. Dispatcher
Bureau of Emergency Communications
09.2021 - Current
Cafe Manager
Broder Soder
03.2021 - 09.2021
Restaurant Manager
Tasty and Alder
04.2018 - 03.2020
Bachelors of General Studies - Healthcare Administration
Coach Management Committee - Supervisor at City of Portland Bureau of Emergency CommunicationsCoach Management Committee - Supervisor at City of Portland Bureau of Emergency Communications
Executive Officer II at Iowa Health And Human Service, Bureau Of Emergency Medical And Trauma ServicesExecutive Officer II at Iowa Health And Human Service, Bureau Of Emergency Medical And Trauma Services