Hannah King
Pleasant Valley,NY
Summary
Enthusiastic job seeker looking for career change. Extensive customer service knowledge. Skilled in creating and designing craft cocktails and menus. Creativity driven and open to learning new skills. Cash handling experience and works well in fast paced environments. Works well in team settings and customer relations.
Overview
9
9
years of professional experience
Work History
Cook's Assistant
The Watershed Center
09.2023 - Current
- Worked with chef to prepare daily food specials and other supplies.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Placed orders to restock items before supplies ran out.
- Followed recipes closely for consistent taste, quality and presentation.
Bartender
J Dominick’s Trattoria
08.2020 - 09.2023
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Shift Leader
Chakra Bowls
03.2020 - 10.2022
- Preparing and serving food and beverages.
- Maintaining a clean and sanitary work station.
- Interacting and engaging with new and regular guests.
- Contributing to a positive work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Bartender/Waitress
PC's Paddock-Heritage Food & Drink-Nooch's Pub
09.2015 - 03.2020
- Trained new employees.
- In charge of closing restaurant.
- Utilized multitasking skills.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Arlington High School
Lagrangeville, NY06.2012
Skills
- Responsible, punctual and reliable
- Excels at up-selling
- Excellent customer service skills
- Cash handling experience
- Upbeat, outgoing and positive
- Good at communicating with customers and co workers
References
Erin O'halloran-(845-264-0762)
Robyn Baumgartner-(845-661-7070)
Lauren Montore-(914-907-2117)
Timeline
Cook's Assistant
The Watershed Center
09.2023 - Current
Bartender
J Dominick’s Trattoria
08.2020 - 09.2023
Shift Leader
Chakra Bowls
03.2020 - 10.2022
Bartender/Waitress
PC's Paddock-Heritage Food & Drink-Nooch's Pub
09.2015 - 03.2020
High School Diploma -
Arlington High School
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