Hannah Kirkwood
Amarillo
Summary
Professional with extensive experience in managing staff and operations in a busy store setting. Skilled in training employees to deliver high-quality services and maintain current product knowledge. Proven track record in financial management and operational support, contributing to overall store efficiency. Successfully increased client base and enhanced salon reputation through outstanding service and customer referrals.
Overview
10
10
years of professional experience
Work History
Assistant Salon Manager
Petco Animal Supplies Stores Inc.
Amarillo
03.2020 - 07.2025
- Assisted in managing daily salon operations and staff scheduling.
- Trained new employees on salon protocols and customer service standards.
- Implemented inventory management practices for grooming supplies and products.
- Coordinated client appointments and maintained an organized booking system.
- Supervised grooming staff to ensure high-quality service.
- Resolved customer inquiries and complaints with effective communication skills.
- Maintained cleanliness and safety standards within the salon environment.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Provided professional advice on hair care products and treatments based on individual needs.
- Analyzed reports related to financial performance indicators to identify areas for improvement within the salon.
- Evaluated employee performance regularly using metrics such as customer satisfaction scores or sales targets achieved.
- Scheduled employee shifts in accordance with demand forecast and labor cost objectives.
- Oversaw daily operations and equipment cleanliness to meet health, hygiene and safety requirements and customer expectations.
- Monitored budgets and purchasing to meet profit goals while offering latest products and services.
- Created a monthly budget for the salon and ensured it was followed throughout the month.
- Trained new stylists on proper use of equipment and products to improve efficiency and safety standards.
- Developed and maintained positive relationships with clients to ensure repeat business.
Grooming Salon Manager
Dog Gone Beautiful
Amarillo
01.2019 - 03.2020
- Supervised grooming staff to ensure high-quality pet care standards.
- Managed scheduling and workflow to optimize salon operations efficiently.
- Collaborated with pet owners to understand their grooming preferences and needs.
- Developed marketing strategies to promote salon services within the community.
- Resolved customer inquiries and concerns to enhance overall client satisfaction.
- Maintained cleanliness and organization of the grooming salon environment consistently.
- Scheduled employees and oversaw customer appointment calendar.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Supervised staff performance by providing feedback when needed and recognizing exemplary work whenever possible.
- Created a budget plan that focused on keeping costs low while still providing excellent services to clients.
- Inspected equipment regularly to ensure proper functioning of tools used during grooming sessions.
- Managed daily operations of the grooming salon including scheduling appointments, ordering supplies, and managing employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Professional Pet Stylist
Coronado Pet Shoppe
Amarillo
05.2015 - 01.2019
- Educated pet owners on proper care and maintenance for their pets' coats.
- Handled a variety of dog breeds with different grooming requirements.
- Groomed pets using clippers, scissors, and bathing tools.
- Collaborated with team members to improve overall grooming processes and efficiency.
- Recommended products such as shampoos, conditioners, brushes, nail clippers to pet owners.
- Greeted customers and their pets, answered questions about services offered.
- Assessed incoming pets, observed coat conditions and recommended shave-down, dematting or other services to perfectly fit breed standards.
- Provided advice to pet owners on the best grooming techniques for their pet's breed type.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Education
Associate of Science - Business Administration And Management
Amarillo College
Amarillo, TX05-2021
Skills
- Staff scheduling
- Client appointment management
- Inventory management
- Customer service training
- Financial analysis
- Team leadership
- Employee retention
- Communication skills
- Fast learning
- Problem-solving skills
- Budgeting and finance
- Appointment scheduling
Timeline
Assistant Salon Manager
Petco Animal Supplies Stores Inc.
03.2020 - 07.2025
Grooming Salon Manager
Dog Gone Beautiful
01.2019 - 03.2020
Professional Pet Stylist
Coronado Pet Shoppe
05.2015 - 01.2019
Associate of Science - Business Administration And Management
Amarillo College
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